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Red Deer, Alberta, Canada Super 8 Motels Full timeJob SummaryWe are seeking a highly organized and customer-focused Front Desk Hotel Clerk to join our team at Super 8 Motels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Registration: Register arriving guests, assign rooms, and...
Front Desk Associate
2 months ago
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Hotel Clerk at Super 8 Motels. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities- Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
- Reservation Management: Take, cancel, and change room reservations as needed, ensuring that all guests are aware of their room assignments and any changes to their reservations.
- Guest Services: Provide information on hotel facilities and services, including amenities, dining options, and local attractions.
- Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms accurately and efficiently.
- Emergency Procedures: Follow emergency and safety procedures, including responding to guest emergencies and ensuring the security of the hotel and its guests.
- Communication: Answer telephone calls and relay messages to guests and staff, and contact customers to deliver requested wake-up calls.
- Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Education: Secondary (high) school graduation certificate.
- Experience: Experience is an asset, but not required.
- Language: English.
- Work Hours: 40 hours per week.
