Front Desk Representative

4 weeks ago


Red Deer, Alberta, Canada Empire Inn & Suites Red Deer Full time
Job Title: Front Desk Agent

We are seeking a highly motivated and organized Front Desk Agent to join our team at Empire Inn & Suites Red Deer.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Reservations: Take, cancel, and change room reservations, and process guests' departures, calculate charges, and receive payments.
  • Clerical Duties: Balance cash, complete balance sheets, cash reports, and related forms, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
  • Support: Offers mentorship, coaching, and/or networking opportunities for persons with disabilities, newcomers, refugees, youth, Veterans, Indigenous people, and visible minorities.
Requirements:
  • No degree, certificate, or diploma required.
  • Will train.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 32 to 40 hours per week.

We offer a dynamic and supportive work environment, and we encourage applications from diverse candidates.



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