Hotel Front Desk Associate

2 weeks ago

Red Deer, Alberta, Canada Motel 6 Full time

Job Summary: We are seeking a highly motivated and organized Hotel Front Desk Associate to join our team at Motel 6. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide information on hotel facilities and services, including amenities and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Follow emergency and safety procedures, including first aid and fire evacuation protocols.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.

Support for Diverse Groups:

  • We offer mentorship programs that pair newcomers and/or refugees with experienced employees.
  • We provide opportunities for youth to develop their skills and gain work experience.
  • We offer support for Indigenous workers, including mentorship and coaching programs.
  • We provide opportunities for mature workers to develop their skills and gain work experience.
  • We offer support for visible minorities, including mentorship programs and coaching.

Work Environment:

  • 40 hours per week, with the possibility of overtime.
  • English is the primary language spoken in the workplace.

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