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Hotel Front Office Supervisor

3 months ago


Virden, Canada Alexandra Hotel Full time
Position Overview

The Front Desk Hotel Manager at Alexandra Hotel plays a crucial role in ensuring a seamless guest experience through effective management of front desk operations.

Key Responsibilities
  • Policy Development: Formulate and execute operational policies and procedures to enhance daily functions.
  • Staff Supervision: Oversee and guide front desk personnel to ensure optimal performance.
  • Supplier Negotiation: Engage with vendors to secure necessary materials and supplies.
  • Client Coordination: Negotiate terms with clients regarding the use of hotel facilities.
  • Front Desk Operations: Execute front desk responsibilities efficiently.
  • Maintenance Oversight: Organize and supervise maintenance tasks to uphold facility standards.
  • Customer Relations: Address and resolve guest complaints or concerns promptly.
  • Work Scheduling: Create and manage staff work schedules to ensure adequate coverage.
Qualifications
  • Education: Completion of secondary (high) school graduation certificate.
  • Experience: A minimum of 1 year and less than 2 years in a similar role.
  • Employment Type: Permanent position.
  • Language Proficiency: English required.
  • Work Hours: 35 to 40 hours per week.