Senior Property Administrator
2 months ago
Triovest, a leading Canadian commercial real estate company, is seeking a highly skilled Senior Property Administrator to join their team in Vancouver. The successful candidate will be responsible for supporting the Property Management Team in the day-to-day administration and operations of a mixed-use commercial real estate portfolio.
Key Responsibilities:- Assist with property portfolio financial functions, including budgeting, forecasting, and accounts receivable reporting.
- Oversee the AR and AP process, including purchase orders and invoices as needed, accruals; manage the Accounts Receivable process including tenant chargebacks, review of monthly rent rolls, rent collection, ensuring outstanding balances are followed up on a timely basis; issue demand/default notices in accordance with the lease agreements.
- Understand Lease Agreements and work with Lease Admin to ensure new tenants/renewals and agreement expiries/terminations have been set up properly in the accounting software.
- Coordinate tenant move in's/out's, coordinate minor landlord's work and assist with coordination of tenant improvement work; process security deposit refunds, process tenant improvement allowances.
- Track and maintain organization of utilities as required.
- Assist with coordination of preparation of vacant units for re-leasing.
- Ensure tenant communication, administration are completed per the Lease Agreement, including the year-end reconciliation process.
- Respond to inquiries regarding tenant accounts, rent letters and year-end billing reconciliations.
- Understand property expenses and budget variances.
- Maintain organized and up-to-date documents including telecommunications/signage and parking agreements, vendor service agreements, and property-related documents.
- Site visits to properties routinely and on an as needed basis.
- Assist with BOMA BEST certifications, Rick Hansen certifications or other industry certifications as required.
- For the assigned portfolio, back up coverage for tenant services as required including managing Angus MRI work orders, security access cards, tenant keys, signage.
- Develop strong tenant relationships; Respond to tenant concerns, address issues, communicate with tenants as required.
- Facilitate and/or assist with tenant engagement initiatives and surveys.
- Attend Team training and meetings; assist the onsite operations teams and liaise with tenants and service providers.
- Manage tenant Certificates of Insurance to ensure compliance with lease terms.
- Assist with the implementation of and adherence to national programs, policies, procedures, and property management best practices.
- Routinely review to ensure the information held within the Tenant Manuals, Contractor Guidelines, and other manuals and guides is accurate and continuously up to date.
- Organize and execute tenant and building events, with the Property Management Team.
- A post-secondary degree in Accounting or Business Administration is preferred.
- A minimum of three (3) years of related Commercial Property Management experience.
- Experience in accounting, preferably in commercial real estate.
- Experience in Yardi Voyager and Yardi Payscan is an asset.
- Experience with Angus MRI is an asset.
- Advanced skills in Microsoft Office applications.
- Sound understanding of basic accounting concepts and principles.
- Proactive in identifying potential issues and taking preventive measures to mitigate risks.
- Collaborative approach to problem-solving and relationship development, and ability to work effectively with individuals at all levels of the organization.
- Excellent written and verbal communication skills, including the ability to interact effectively with clients, tenants, team members, and service providers.
- A client-centric approach, prioritizing client service and the ability to build and maintain client trust.
- Exceptional organizational skills to manage multiple properties, teams, and tasks simultaneously.
- A keen eye for detail, ensuring that operational and financial aspects of the properties are meticulously managed.
- Flexibility to adapt to changing market conditions, tenant needs, and unexpected challenges.
- Passionate about fostering an inclusive and positive organizational culture.
- A dedication to providing exceptional service, every day.
- The ability to adapt to change in a positive way and deliver successful results within a given time frame.
- A team-oriented approach to meeting goals and objectives.
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