Field Service Specialist 2
3 days ago
Intuitive Surgical is seeking a highly skilled Field Service Specialist 2 to support our electro-mechanical systems in the field. As a key member of our team, you will be responsible for installing, troubleshooting, and repairing our products, ensuring seamless customer experiences and exceeding service agreements.
Key Responsibilities- Electro-Mechanical Systems Expertise
- Perform scheduled maintenance activities, including system inspections, preventive maintenance, software updates, and system recalls
- Troubleshoot and diagnose issues with electro-mechanical systems, and repair or replace components as needed
- Coordinate and perform system and hardware delivery and installation
- Customer Service and Communication
- Provide exceptional customer service, responding to customer needs and resolving issues in a timely and professional manner
- Communicate effectively with customers, internal teams, and management to ensure seamless service delivery
- Administrative and Record-Keeping
- Complete administrative tasks, including spare parts inventory, field activity reports, return material authorizations, and expense reports
- Maintain accurate records of service activities, including customer interactions and system performance
- Travel and Flexibility
- Travel up to 50% of the time, visiting customer sites and attending training sessions
- Be flexible with work schedules, including evenings, weekends, and holidays, as needed
- Education and Experience
- Minimum 1-3 years of field service experience, preferably in electro-mechanical systems
- Associate degree in a related field or equivalent training/experience
- Skills and Expertise
- Proven track record of troubleshooting electro-mechanical systems
- Excellent written and oral communication skills
- General computer skills and proficiency in software applications
- Strong administrative and record-keeping skills
- Working Conditions
- Able to lift 75 lbs and move wheeled objects up to 1200 lbs
- Clean driving record
- Competency in Electro-Mechanical Systems
- Minimum 1-3 years of experience in electro-mechanical systems, preferably in a field service role
- Additional Skills and Experience
- Competency in knowledge and implementation of O.R. protocol and HIPAA standards
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
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Field Service Specialist 2
1 month ago
Vancouver, British Columbia, Canada Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionA Field Service Specialist 2 will support an assigned region or temporarily assigned territory with planned maintenance activities or other actions as required. When required; install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in an assigned region/territory ensuring all service...
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Field Service Specialist 2
4 days ago
Vancouver, British Columbia, Canada Intuitive Full timeJob SummaryIntuitive is seeking a highly skilled Field Service Specialist 2 to support our customers in the installation, maintenance, and repair of our cutting-edge medical products. As a key member of our technical support team, you will be responsible for ensuring the optimal performance of our equipment and providing exceptional customer service.Key...
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Field Service Specialist 2
4 days ago
Vancouver, British Columbia, Canada Intuitive Full timeJob SummaryIntuitive is seeking a highly skilled Field Service Specialist 2 to support our customers in the installation, maintenance, and repair of our cutting-edge medical products. As a key member of our technical support team, you will be responsible for ensuring the optimal performance of our equipment and providing exceptional customer service.Key...
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