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Life Administrator

2 months ago

Kitchener, Ontario, Canada Equitable Life of Canada Full time

Job Title: Life Administrator

Job Summary:

We are seeking a highly skilled Life Administrator to join our team at Equitable Life of Canada. As a Life Administrator, you will be responsible for providing exceptional customer service to internal and external clients, verifying information and requirements, and updating and maintaining individual life insurance policies.

Key Responsibilities:

  • Provide outstanding customer service to both internal and external clients
  • Verify that all pertinent information and requirements have been met prior to completing requests
  • Update and maintain individual life insurance policies, including bank account updates, policy loans, dividend & cash withdrawals, inquiries relating to policy values, fund transfers and fund reallocations, terminations, name, beneficiary & ownership changes
  • Accurately and efficiently apply premium & loan payments
  • Continually assess for potential process improvements & make recommendations for efficiencies
  • Respond to inquiries from policyholders & advisors while presenting a positive Company image

Requirements:

  • You thrive in a fast-paced, constantly evolving environment with the ability to manage daily fluctuations in work volumes & adapt to change in direction
  • Sound knowledge of Windows/Office and web-based applications
  • Demonstrated critical thinking abilities
  • Effective and professional communication skills, both written and verbal, and ability to tailor your message effectively to the audience, whether an internal or external customer
  • Proven ability to learn and apply information quickly
  • Ability to work effectively both independently and in a team environment
  • Knowledge of life insurance products and/or LOMA designations are an asset
  • French language skills are an asset; specifically, an ability to read and provide written correspondence in French

What We Offer:

  • A healthy work-life balance with employee wellness top of mind
  • We value open, honest communication between team members, challenging each other to continually improve
  • Employee resource groups that support an inclusive work environment
  • An onsite, full-service cafeteria with a variety of daily options
  • Regular EQ Together events focused on company togetherness and collaboration

How to Apply:

Please submit your application, including your resume and cover letter, to our HR team. We thank all applicants for their interest; however, only those selected for an interview will be contacted.