Service Advisor

4 weeks ago

Cochrane District, Canada Cochrane Toyota Full time
{"title": "Service Advisor", "description": "About the Role:

As a Service Advisor at Cochrane Toyota, you will be the primary contact with our service guests. Your role will involve greeting customers, listening to their needs, and delivering high customer satisfaction. We are seeking knowledgeable and detailed individuals who can communicate effectively with staff and customers through various communication tools.

What Sets Us Apart?

Cochrane Toyota focuses on people, our customers and our passion for the Toyota brand. We continuously strive to innovate our industry and 'Make Things Better' for our customers, staff and community. We are one of the highest-evaluated Toyota stores in Canada and value a team that consistently upholds our ethos.

What We'll Bring:

  • A work environment built on teamwork, flexibility and respect.
  • A competitive compensation package for top performers.
  • Continuous on-the-job training in the latest automotive technologies.
  • Paid Time Off.

Key Responsibilities:

  • Greet our guests in a courteous and prompt manner.
  • Initiate vehicle service consultation, document customer concerns, and recommend necessary maintenance.
  • Generate repair orders based on guest workflow and any additional information provided during check-in.
  • Discuss repairs with technicians and provide estimates as required.
  • Maintain consistent contact with the guests for the duration of their vehicle service by updating them on the status of their vehicle.
  • Review the invoice with the customer and ensure their vehicle is ready for service delivery.
  • Arrange alternate transportation for guests while their vehicle is being serviced.
  • Schedule customer appointments and follow-up on specially ordered parts and open work orders.
  • Answer phone calls and emails to address any customer requests with the highest level of response and attention to detail.

Requirements:

  • Proven record of achieving exceptional customer satisfaction.
  • Preferred 3-5 years of experience as a service advisor, assistant service manager or service consultant.
  • Very energetic personality.
  • A desire for a long-term career with a growing organization.
  • Personal and professional integrity.
  • Excellent interpersonal, presentation and relationship-building skills.
", "lang_code": "en"}

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