Customer Service Representative

2 months ago


Vancouver, British Columbia, Canada EightSix Network Full time

Customer Support Opportunity at EightSix Network

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer issues efficiently and effectively
  • Maintain accurate records of customer communication and issue resolutions
  • Process customer orders accurately and in a timely manner
  • Manage order tracking and communicate delays to customers
  • Assist sales teams with various tasks
  • Handle returns and credits
  • Manage online dealer portals
  • Generate invoices and manage office supplies
  • Perform other administrative duties as needed

Requirements:

  • 3+ years of experience in customer support
  • Bilingual in French is a plus
  • Conflict resolution skills
  • Reliable transportation required
  • Highly organized and detail-oriented
  • Strong customer service mindset
  • Excellent written and verbal communication skills in English

Benefits and Compensation:

  • Salary range: $55,000 - $60,000 depending on experience
  • Comprehensive benefits package
  • Full training provided
  • 3 weeks of vacation

Eligibility:

Only candidates eligible to work in Canada will be considered. Qualified candidates will be contacted.



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