Customer Service Representative
2 months ago
Customer Support Opportunity at EightSix Network
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Resolve customer issues efficiently and effectively
- Maintain accurate records of customer communication and issue resolutions
- Process customer orders accurately and in a timely manner
- Manage order tracking and communicate delays to customers
- Assist sales teams with various tasks
- Handle returns and credits
- Manage online dealer portals
- Generate invoices and manage office supplies
- Perform other administrative duties as needed
Requirements:
- 3+ years of experience in customer support
- Bilingual in French is a plus
- Conflict resolution skills
- Reliable transportation required
- Highly organized and detail-oriented
- Strong customer service mindset
- Excellent written and verbal communication skills in English
Benefits and Compensation:
- Salary range: $55,000 - $60,000 depending on experience
- Comprehensive benefits package
- Full training provided
- 3 weeks of vacation
Eligibility:
Only candidates eligible to work in Canada will be considered. Qualified candidates will be contacted.
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