Slot Floor Manager

1 day ago

Edmonton, Alberta, Canada PURE Canadian Gaming Full time

About the Role

The Slot Supervisor is a key member of our team, responsible for delivering exceptional guest experiences and ensuring the smooth operation of our slot floor.

Key Responsibilities

  • Develop and maintain strong relationships with guests, providing personalized service and ensuring their needs are met.
  • Monitor and report risk and safety concerns, ensuring a safe environment for both associates and guests.
  • Collaborate with the Slot Manager to achieve operational goals and objectives.
  • Provide coaching and mentoring to Slot Attendants, promoting a culture of excellence and teamwork.
  • Communicate effectively with guests, providing information on casino promotions and events.
  • Deal with guest incidents in a professional and courteous manner.
  • Adhere to all scheduled shifts and maintain a high level of productivity.

Requirements

  • Completion of a Grade XII High School diploma or G.E.D. equivalent.
  • Intermediate skills in using Microsoft Office (Word, Excel, and Outlook).
  • Strong communication and conflict-resolution skills, with the ability to work effectively in a fast-paced environment.

Work Conditions

  • Prolonged standing, walking, and repetitive movement from computer input.
  • Some lifting (up to 15 pounds) may be required for lifting TITO paper boxes.
  • Concentration is required for handling files and reports, developing correspondence, and investigating variances.
  • Active listening is required to assist with guest and employee issues.

About Us

PURE Canadian Gaming is a leading gaming and entertainment company, committed to delivering exceptional guest experiences and promoting a culture of excellence and teamwork.

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