Hotel Operations Manager

4 weeks ago


Bracebridge, Ontario, Canada Ganesh Hospitality Inc Full time
Job Title: Hotel Clerk Supervisor

Ganesh Hospitality Inc is seeking a skilled Hotel Clerk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for overseeing the front office and ensuring seamless guest experiences.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure efficient hotel operations.
  • Establish work schedules and procedures to maintain high standards of service.
  • Prepare and submit reports to management on key performance indicators.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist guests with special needs and provide exceptional customer service.
  • Coordinate, assign, and review work to ensure tasks are completed efficiently.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed.
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience.
  • 1 year to less than 2 years of experience in a hotel or related industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and ability to multitask.
  • Flexibility and adaptability in a dynamic work environment.
Work Environment:
  • Hotel, motel, or resort setting.
  • Standing for extended periods and working in a fast-paced environment.
Personal Suitability:
  • Accurate and detail-oriented.
  • Client-focused and able to provide exceptional customer service.
  • Dependable and able to work independently.
  • Efficient interpersonal skills and ability to communicate effectively.
  • Excellent oral and written communication skills.
  • Flexibility and adaptability in a dynamic work environment.
  • Initiative and ability to take ownership of tasks.
  • Interpersonal awareness and ability to work effectively with others.
  • Judgement and ability to make informed decisions.
  • Organized and able to prioritize tasks effectively.
  • Team player with a positive attitude.
Language:
  • English is the primary language of communication.
Work Schedule:
  • 37.5 hours per week.


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