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Desktop Support Specialist
2 months ago
Job Summary:
The Desktop and Mobile Support Technician will provide technical support for Hamilton Police Service's desktop computer and mobile device environment, including software, hardware, and peripherals. The successful candidate will respond to user computer and software issues, diagnose problems, and apply proven analytical and problem-solving skills to help identify and resolve issues with respect to desktop and mobile devices.
Key Responsibilities:
- Collaborate with Infrastructure and Operations staff to plan and test operating system or hardware upgrades to the standard desktop or mobile workstation environment.
- Create and deploy desktop operating system images using MS Endpoint Configuration Manager.
- Evaluate and deploy new desktop and mobile applications, documenting installation, troubleshooting, and maintenance procedures for Service Desk use.
- Automate application deployment via MS Endpoint Configuration Manager or other software tools where possible.
- Coordinate with Business Applications & Solutions team for testing and deployment of corporate application software on desktop computers and in vehicles.
- Install and maintain in-vehicle computer equipment, including mobile workstation, modem, and peripherals.
- Troubleshoot problems related to in-vehicle hardware and software.
- Maintain inventory of all desktop and mobile workstation hardware and desktop software using Asset Tracking software tools.
- Advise Supervisor of need to replenish consumable stock.
- Coordinate secure disposal of computer technology assets, including hard drive wiping and preparing for asset disposal via sale on GovDeals.
- For issues escalated from the Service Desk, review, diagnose, and resolve client hardware and software issues.
- Provide workarounds and/or solutions to Service Desk staff via demonstrations and/or documentation.
- Support the implementation of new computer projects and installations.
- Liaise with third-party support and equipment vendors to resolve technical support issues.
Requirements:
- Minimum two (2) year Community College Diploma in the field of Computer Science or Computer Engineering, or a related technical field.
- Total minimum 3 years of experience in the IT field, supporting technologies such as Active Directory, DNS, DHCP, and group policies.
- Including a minimum one (1) year previous experience installing, troubleshooting, repairing, and maintaining computers and peripherals.
- Valid Class G Driver's License, or the equivalent, with ability to drive a vehicle in Ontario with full driving privileges.
- MCSE Desktop Infrastructure and Server Certification, or equivalent.
Working Conditions:
The successful candidate will work in a regular office environment as well as inside fleet vehicles, and will need to travel to and from various work locations. Duties may involve exposure to highly confidential and sensitive information which cannot be shared except in the course of judicial proceedings or pursuant to the order of a Command Officer or Supervisor.
Physical & Sensory Demands/Dexterity:
Assignments will involve activities such as reading, writing, keyboarding, listening, talking, sitting, walking, standing, reaching, bending/stooping, and lifting, and transporting of moderately heavy objects, such as computers and peripherals.
