Field Service Representative

3 days ago

Penticton, British Columbia, Canada STERIS Full time
Job Summary

STERIS is seeking a highly skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing exceptional customer service and technical support to our customers in the healthcare industry.

Key Responsibilities
  • Provide on-site preventative maintenance, troubleshooting, repair, and installation support for complex medical equipment.
  • Drive customer satisfaction through proactive communication and timely resolution of customer issues.
  • Perform routine maintenance and repairs on medical equipment, including disassembly, replacement, and reassembly of parts.
  • Utilize advanced technology to complete administrative tasks, troubleshoot issues, and improve the customer experience.
  • Identify and recommend STERIS products and services to customers to promote growth and increase revenue.
Requirements
  • Associate or Bachelor's degree in electronics, mechanical, or a related field, plus one to two years of related experience.
  • High School Diploma or GED with a minimum of two years' relevant experience.
  • Excellent interpersonal and customer communication skills.
  • Strong technical and troubleshooting skills.
  • Ability to work independently and as part of a team.
  • Flexibility to handle multiple priorities and work flexible hours, including evenings and weekends.
Working Conditions

The Field Service Representative will work in a fast-paced environment, often in hospitals, operating rooms, and other healthcare settings. The position requires routine walking, bending, kneeling, and squatting, as well as the ability to lift and move equipment.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We are committed to creating a healthier and safer world for our customers and their patients.

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