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Sales Support Specialist

3 months ago


Maple Ridge, British Columbia, Canada Mircom Group of Companies Full time

Sales Support Specialist

Established in 1991, the Mircom Group of Companies stands as North America's foremost independent designer, manufacturer, and distributor of intelligent building and life safety solutions. Our reach extends to customers in over 100 countries globally, with a diverse portfolio that includes fire detection and alarm systems, communication and security solutions, mass notification systems, nurse call technologies, and building automation and smart technologies.

Mircom is dedicated to safeguarding lives and protecting property through a range of innovative and advanced solutions that are adaptable to meet the needs of various users, from small establishments to expansive complexes. Our steadfast commitment to North American manufacturing allows us to deliver superior quality and competitive value across our extensive array of products and services.

Position Overview:

Our Service department is actively seeking a qualified Sales Support Specialist for our Maple Ridge office, who is dedicated to achieving the highest standards of customer satisfaction.

Key Responsibilities:
  • Generate quotations for deficiencies, system upgrades, and changes for clients with technical precision, adhering to company pricing policies.
  • Process sales orders, ensuring all entries are completed efficiently and promptly.
  • Foster and enhance relationships with both new and existing customers.
  • Monitor customer accounts and credit limits.
  • Verify that customer details align with purchase orders and provided quotes.
  • Accurately enter orders in a timely manner.
  • Collaborate with the Warehouse team to manage part orders, ensuring equipment is prepared for collection.
  • Maintain up-to-date knowledge of life safety product features, including competitor technologies, relevant legislation, and regulations.
  • Participate in trade shows, seminars, and meetings related to the marketing and sales of our products and services.
  • Assist Sales Representatives in generating and managing leads, focusing on sales and designated customer accounts.
  • Support Sales Representatives in expediting sales orders, projects, and inquiries.
  • Perform general office administration tasks.
  • Schedule on-site meetings for Sales Representatives.
  • Provide customers with product and technical information.

Qualifications and Skills:

  • 1 to 3 years of relevant experience in a similar role; experience in the fire alarm, security, or electrical sectors is advantageous.
  • Post-secondary education.
  • Proficient computer skills, particularly in Microsoft Office (Excel, Word, PowerPoint), are beneficial.
  • Exceptional organizational abilities.
  • Capability to perform well under pressure and meet stringent deadlines.
  • Strong customer service orientation.
  • Excellent communication and interpersonal skills.
  • Ability to handle confidential information with professionalism.

What We Offer:

  • A positive work environment with opportunities for career growth.
  • Competitive salary package.
  • Group insurance benefits.
  • Company RRSP program.

We appreciate the interest of all applicants in this position; however, only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that welcomes all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability, or any other grounds as outlined in the Human Rights Act. We are committed to providing an inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available upon request for applicants with specialized needs throughout the recruitment process.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters, or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are limited to specific hiring needs and do not include this or other job postings. Any unsolicited resumes or information received from suppliers not approved in advance by Mircom will be disregarded.