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Service Representative
2 months ago
Unlock Your Potential in a Dynamic Service Role
At the Dilawri Group of Companies, we're seeking a highly skilled and motivated Service Customer Care Representative to join our team. As a key member of our service department, you will play a vital role in delivering exceptional customer experiences and promoting our services to existing and new customers.
Responsibilities:
- Engage with customers to promote maintenance services and other applicable services.
- Manage inbound and outbound communications to schedule service appointments and maintain customer relationships.
- Meet departmental scorecards to ensure quality expectations are met.
- Ensure a clean and organized workspace.
- Maintain a professional appearance and demeanor.
- Stay up-to-date on new products and services, their features, and customer benefits.
- Develop positive relationships with customers, internal staff, and company leadership.
- Perform other tasks as required.
Qualifications:
- Two years' experience in customer service or a related field.
- Automotive call-centre experience or a related field is an asset.
- Strong telephone skills and a friendly, cooperative attitude.
- Ability to perform basic math and work in a team environment.
- Excellent attendance habits and a presentable appearance.
- Effective written and oral communication skills.
- Ability to take ownership of problems and bring them to completion.
- Secondary School Diploma.
What We Offer:
- A competitive pay structure with monthly uncapped bonuses.
- Health, dental, and extended health benefits after 3 months of employment.
- A pension plan after one year of employment.
- Skills training and career advancement opportunities.
- A performance-based bonus plan with no cap.
Why Join Us?
We're a dynamic and supportive team looking for like-minded individuals to join our ranks. If you're passionate about delivering exceptional customer experiences and promoting our services, we encourage you to apply.
