Customer Service Representative

2 days ago

Richmond, British Columbia, Canada Pacific Coastal Airlines Full time
Customer Service Agent Opportunity

Pacific Coastal Airlines is seeking a skilled Customer Service Agent to join our team at the Vancouver International Airport. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and stress-free travel experience.

Key Responsibilities:
  • Check-in passengers, issue boarding passes, and verify immigration documents
  • Check baggage and collect excess baggage/overweight charges
  • Answer calls, book, change, and cancel flight reservations
  • Resolve service disruption issues, such as cancelled or missed flights, and determine alternative flight options
  • Execute deplaning and boarding processes, ensuring a safe, on-time departure
  • Possess an excellent understanding of company products, services, processes, and guidelines, and promote them at all times
  • Commitment to providing a safe, stress-free, and friendly passenger experience
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy
  • Other duties as assigned
Requirements:
  • Experience in a customer-facing role
  • Ability to work under pressure with minimal supervision
  • Clear and effective communication skills, with demonstrated ability to have difficult conversations
  • Ability to work in a time-sensitive, ever-changing environment, where multitasking and problem-solving are key attributes
  • Comfortable using computers, credit, and debit machines
  • Flexible to work any day of the week, including weekends, evenings, holidays, and/or irregular shifts
  • Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
  • Must be able to obtain and maintain designated security clearance
  • Capable of lifting up to 70 pounds
Why Pacific Coastal Airlines?

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

We offer a standard benefits package for permanent employees, consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve, as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

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