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Customer Service Representative

2 months ago

Mississauga, Ontario, Canada Spence Diamonds Full time
{"title": "Customer Service Representative", "content": "Deliver Exceptional Customer Experiences

At Spence Diamonds, we're passionate about providing an unforgettable experience for our customers. As a Customer Service Representative, you'll be the face of our brand, ensuring every interaction is personalized, attentive, and exceeds expectations.



Key Responsibilities:

  • Provide exceptional customer service, addressing inquiries, and resolving issues in a timely and professional manner.
  • Collaborate with sales teams to offer sales support during busy periods, showcasing our products and services.
  • Process incoming jewelry repairs, follow up with customers, and ensure quality checks are completed.
  • Manage cash handling, end-of-day processing, and maintain a clean and organized showroom.



Requirements:

  • 1+ year of experience in customer-facing roles, preferably in retail or sales.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Ability to work in a fast-paced environment, prioritizing tasks, and meeting deadlines.
  • Basic computer skills and willingness to learn new technology.



What We Offer:

  • A competitive hourly rate of $16.60.
  • A fun and inclusive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including employee discounts and recognition programs.



Ready to Shine?

If you're a customer-focused individual with a passion for delivering exceptional experiences, we'd love to hear from you Apply today to join our team and help us continue to sparkle in the world of diamonds."}