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Bilingual Client Service Representative

2 months ago

Ottawa, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled and bilingual Client Service Representative to join our team at Scotiabank. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients in both official languages.

Key Responsibilities
  • Respond to and resolve client inquiries in a timely and efficient manner
  • Facilitate online registration, password resets, and account deactivation
  • Collaborate with peers to deliver a superior client experience
  • Identify and troubleshoot web issues requiring advanced technical support
Requirements
  • Bilingual (French/English) is required
  • Front-line experience in a contact center environment, preferably in the financial services industry
  • Canadian Securities Course (CSC) is considered an asset
  • Sales experience in the financial services industry
What We Offer
  • A dynamic and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package

At Scotiabank, we value diversity and inclusion. We are committed to creating a workplace that is inclusive and accessible for everyone. If you require accommodation during the recruitment and selection process, please let us know.