Commercial Account Coordinator

3 weeks ago

SaintEustache, Quebec, Canada Cox Automotive Full time
Job Summary

This role is responsible for fostering strong relationships with Commercial Accounts customers, collaborating closely with accounts to coordinate vehicle sales, and ensuring seamless operational flow.

Key Responsibilities
  • Maintain accurate account records and cultivate a positive customer relationship by efficiently handling and resolving account issues.
  • Establish and maintain close working relationships with major commercial accounts, promoting a culture of excellent customer service.
  • Develop new commercial accounts through personal and phone contact with potential customers, increasing the level of consignment with existing customers.
  • Effectively resolve customer problems and inquiries, consistently providing high-quality service.
  • Review customer account records for completeness and accuracy, maintaining customer account files in compliance with contract requirements.
  • Review and update condition reports, approve and audit vehicle repair reports.
  • Review condition reports and make recommendations for reconditioning to increase vehicle value.
  • Collaborate with Lot Operations and Recon departments to ensure the timely movement of vehicles to the shops and completion of reconditioning.
  • In coordination with account administrators and account-specific procedures, prepare sale vehicle run processes, including run order, scheduling, and notice to customer accounts.
  • Work with lot operations and quadrant coordinators to ensure the proper scanning and organization of account vehicles.
  • Review vehicles in the sale lineup, locate missing vehicles, and work with account representatives to ensure vehicles are ready for sale.
  • Embody a commitment to safety by following all safety and health procedures and modeling safe behaviors. Participate actively in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.
Requirements
  • High School Diploma or equivalent required.
  • 2-4 years of experience in the automobile industry or the Auction business required.
  • Associate's degree in Business Administration or a related field preferred.
  • Valid Driver's License and a safe driving record required.
  • Excellent communication and interpersonal skills required.
  • Commitment to providing excellent customer service essential.
  • Strong organization skills required.
  • Good computer and software knowledge, as well as experience with AS400, preferred.
About Cox Automotive

Cox Automotive is a global leader in the automotive industry, transforming the way the world buys, sells, owns, and uses cars. We accelerate the industry with powerful brands like Autotrader, Kelley Blue Book, Manheim, and more. At Cox Automotive, we empower employees to build a better future and have been doing so for over 120 years. Join us today and be part of a company that is forging a better future for us all.

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