Case Management Specialist

2 days ago

Toronto, Ontario, Canada Homes First Full time
Job Title: Case Management Worker

Homes First Society is seeking a skilled Case Management Worker to join our team. As a Case Management Worker, you will play a vital role in supporting clients in their housing by assessing and supporting their needs and adhering to the mission statement and policies & procedures of Homes First Society.

Key Responsibilities:
  • Facilitate tenant movement from shelters to secure long-term permanent housing
  • Assist tenants in maintaining housing
  • Work with site staff to develop outreach and needs assessment criteria
  • Knowledge of rental legislation in Ontario and Hostels Guidelines and Procedures
  • Knowledge of current housing and support agency providers appropriate to our tenants and residents
  • Ability to understand and assess suitability of potential landlords and/or residences
  • Identify current issues, determine supports necessary, refer and support clients in preparation to entry-level/transitional housing, and with referring worker, support move to site
  • Confer with front-line support staff at site to transfer information from case file to staff team
  • Use case management as a tool to support residents in meeting their goals
  • Provide support including work readiness, basic life management skills, anger management, addiction counseling, assertive communication, setting goals, giving and receiving feedback, self-esteem, conflict resolution, problem-solving, and managing change
  • Provide support to clients who are facing issues of poverty, mental health, addictions, abuse, social isolation, and more
  • Apply knowledge of group processes and dynamics
  • Use excellent organizational and time management skills
  • Work independently and as part of a team
  • Communicate effectively in English, both verbally and in writing
Qualifications:
  • Post-secondary education or equivalent
  • Several years' experience working with people who are homeless, under-housed, and who are hard to house
  • Knowledge of tenant population, diversity issues, anti-discrimination practices, and systemic reasons for homelessness
  • Knowledge of rental legislation in Ontario
  • Excellent interpersonal skills
  • Knowledge of relevant laws, standards, and guidelines
  • Knowledge of resources and services available in the community
  • Excellent interpersonal, conflict resolution, and organization skills
  • Certificates in First Aid, CPR, Crisis Prevention, and Intervention an asset
  • Certificate of Completion of Homelessness Learning Hub's Harm Reduction for the Homelessness Sector considered an asset
  • Ability to work occasional evenings

Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.

Homes First Society is an equal opportunity employer.

Accommodation:

Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

Covid-19 Vaccination Policy:

Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.

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