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Customer Service Team Leader
3 months ago
As a Customer Service Supervisor at Super Homes, you will play a pivotal role in overseeing our customer service operations. Your leadership will ensure that our team delivers exceptional service and maintains high standards of quality.
Qualifications- Education: Secondary (high) school graduation certificate
- Experience: 2 to 3 years in a supervisory role
- Compile and analyze production and service reports
- Oversee team members and project workflows
- Organize and schedule daily activities
- Manage recruitment and staffing processes
- Facilitate training sessions for new and existing staff
- Estimate project costs and necessary materials
- Ensure compliance with health and safety standards
- Interpret blueprints and technical drawings
- Order necessary materials and supplies
You will supervise a team of 3-4 individuals, including:
- Tilesetters
- Glaziers
- Painters and decorators
- Drywall installers and finishers
- Roofers
- Shinglers
- Water heater servicers
- Window installers
- Trades helpers
- Highly organized
- Dependable and trustworthy
- Strong team player
- Employment Type: Permanent
- Language of Work: English
- Working Hours: 32 to 40 hours per week
- Additional Benefits: Parking available