Customer Payments Specialist
2 weeks ago
We are seeking a highly skilled and experienced Customer Payments Specialist to join our team at Equitable Bank. As a key member of our collections team, you will be responsible for reviewing and monitoring assigned accounts, handling collection calls, and negotiating payment arrangements.
Key Responsibilities- Review and monitor assigned accounts and all applicable collection reports to ensure timely and effective resolution.
- Handle all outbound and inbound collection calls in a professional manner, adhering to debt collection practices and privacy regulations.
- Respond to all electronic correspondence within set timelines, ensuring prompt and effective communication with clients.
- Establish and record reason for past due accounts, and negotiate payment arrangements to bring accounts current.
- Provide timely follow-up on payment arrangements, and refer files for commencement of legal action when necessary.
- Maintain detailed and accurate notes of all correspondence, payment arrangements, communications, and matters of interest on debt collection systems.
- Update mortgage systems with any information pertaining to clients or loans, ensuring accurate and up-to-date records.
- Work closely with other departments to ensure satisfactory collection and payment results, including payment date/payment frequency changes and deferral requests.
- Coordinate with Residential and Commercial Renewals teams to achieve resolution on loans past maturity, and follow up on exceptions due to refinances.
- Understand and follow policies, guidelines, and procedures, ensuring compliance with regulatory requirements.
- Prepare specific reports on assigned categories on a monthly basis, providing valuable insights and analysis to inform business decisions.
We are looking for a highly skilled and experienced professional with a strong background in collections and financial services. The ideal candidate will possess:
- A diploma program in a related discipline, and a minimum of 2 years of collections experience.
- Minimum 2 years' experience in a financial service industry, with a strong understanding of debt collection practices and regulations.
- Strong communication, problem-solving, and analytical skills, with the ability to negotiate and resolve complex issues.
- Ability to work independently and adapt to a fast-changing environment, with a strong attention to detail and eye for accuracy.
- Proficiency in MS Outlook, MS Word, and Excel, with knowledge of PPlus and XRS systems an asset.
- Strong organizational skills, with the ability to balance multiple priorities simultaneously and work well in a team environment.
- Experience with HELOC (Home Equity Line of Credit) is preferred but not required.
We offer a competitive discretionary bonus, market-leading RRSP match program, medical, dental, vision, life, and disability benefits, employee share purchase plan, maternity/parental top-up, generous vacation policy, personal days, and virtual events to connect with colleagues. We also offer an annual professional development allowance and a comprehensive career development program.
-
Cloud Payments Solutions Specialist
2 weeks ago
Toronto, Ontario, Canada Dream Payments Full timeAbout Dream PaymentsWe are a venture-funded FinTech company that offers cloud-based payment solutions to financial institutions and insurance companies. Our mission is to simplify the world of payments by providing frictionless digital and mobile payment services to end customers.Our BusinessWe operate in the financial technology sector, providing innovative...
-
Cloud Payments Solutions Specialist
2 weeks ago
Toronto, Ontario, Canada Dream Payments Full timeAbout Dream PaymentsWe are a venture-funded FinTech company that offers cloud-based payment solutions to financial institutions and insurance companies. Our mission is to simplify the world of payments by providing frictionless digital and mobile payment services to end customers.Our BusinessWe operate in the financial technology sector, providing innovative...
-
Cloud Payments Solutions Specialist
6 days ago
Toronto, Ontario, Canada Dream Payments Full timeAbout Dream PaymentsWe're a venture-funded FinTech company revolutionizing cloud payments solutions for financial institutions and insurance companies.Our mission is to simplify the world of payments, enabling our clients to provide seamless digital and mobile payment services to their customers.We're passionate about innovation and customer satisfaction,...
-
Cloud Payments Solutions Specialist
6 days ago
Toronto, Ontario, Canada Dream Payments Full timeAbout Dream PaymentsWe're a venture-funded FinTech company revolutionizing cloud payments solutions for financial institutions and insurance companies.Our mission is to simplify the world of payments, enabling our clients to provide seamless digital and mobile payment services to their customers.We're passionate about innovation and customer satisfaction,...
-
Customer Payments Specialist
2 weeks ago
Toronto, Ontario, Canada Equitable Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Payments Specialist to join our team at Equitable Bank. As a key member of our collections team, you will be responsible for reviewing and monitoring assigned accounts, handling collection calls, and negotiating payment arrangements.Key ResponsibilitiesReview and monitor assigned accounts...
-
Customer Payments Specialist
2 weeks ago
Toronto, Ontario, Canada Equitable Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Payments Specialist to join our team at Equitable Bank. As a key member of our collections team, you will be responsible for reviewing and monitoring assigned accounts, handling collection calls, and negotiating payment arrangements.Key ResponsibilitiesReview and monitor assigned accounts...
-
Customer Payments Specialist
2 days ago
Toronto, Ontario, Canada Equitable Bank Full timeThe RoleWe are seeking a highly skilled Customer Payments Specialist to join our team at Equitable Bank. As a key member of our collections team, you will be responsible for reviewing and monitoring assigned accounts, handling collection calls, and negotiating payment arrangements to bring accounts current.Key ResponsibilitiesReview and monitor assigned...
-
Customer Payments Specialist
2 days ago
Toronto, Ontario, Canada Equitable Bank Full timeThe RoleWe are seeking a highly skilled Customer Payments Specialist to join our team at Equitable Bank. As a key member of our collections team, you will be responsible for reviewing and monitoring assigned accounts, handling collection calls, and negotiating payment arrangements to bring accounts current.Key ResponsibilitiesReview and monitor assigned...
-
Customer Payments Specialist
6 hours ago
Toronto, Ontario, Canada Equitable Bank Full timeThe RoleWe are seeking a highly skilled Customer Payments Specialist to join our team at Equitable Bank. As a key member of our collections team, you will be responsible for reviewing and monitoring assigned accounts, handling collection calls, and negotiating payment arrangements to bring accounts current.Key ResponsibilitiesReview and monitor assigned...
-
Customer Payments Specialist
4 hours ago
Toronto, Ontario, Canada Equitable Bank Full timeThe RoleWe are seeking a highly skilled Customer Payments Specialist to join our team at Equitable Bank. As a key member of our collections team, you will be responsible for reviewing and monitoring assigned accounts, handling collection calls, and negotiating payment arrangements to bring accounts current.Key ResponsibilitiesReview and monitor assigned...
-
Customer Payments Specialist
2 days ago
Toronto, Ontario, Canada Equitable Bank Full timeThe RoleWe are seeking a highly skilled Customer Payments Specialist to join our team at Equitable Bank. As a key member of our collections team, you will be responsible for reviewing and monitoring assigned accounts, handling collection calls, and negotiating payment arrangements to bring accounts current.The WorkReview and monitor assigned accounts and all...
-
Customer Payments Specialist
3 days ago
Toronto, Ontario, Canada Equitable Bank Full timeThe RoleWe are seeking a highly skilled Customer Payments Specialist to join our team at Equitable Bank. As a key member of our collections team, you will be responsible for reviewing and monitoring assigned accounts, handling collection calls, and negotiating payment arrangements to bring accounts current.The WorkReview and monitor assigned accounts and all...
-
Payment Lifecycle Specialist
7 days ago
Toronto, Ontario, Canada J.P. Morgan Full timePayment Lifecycle Specialist role involves building relationships, communicating with internal teams, and handling operational tasks to support customer needs. At JPMorganChase, you will have the opportunity to contribute to a dynamic development journey while supporting our customers' needs. As a Payment Lifecycle Specialist, you will be responsible...
-
Bilingual Customer Support Specialist
1 month ago
Toronto, Ontario, Canada Global Payments Canada GP Full timeAbout Global Payments: Global Payments is a leading provider of payment technology solutions, enabling seamless transactions for millions of individuals and businesses worldwide. Our dedicated team supports over 3 million merchants and 1,300 financial institutions, ensuring that our clients can confidently grow and thrive in the ever-evolving payments...
-
French-English Customer Care Agent
1 month ago
Toronto, Ontario, Canada Global Payments Canada GP Full timeAbout Global Payments: At Global Payments, we empower millions of individuals to facilitate transactions between buyers and sellers through our innovative payment solutions, including credit, debit, prepaid, and merchant services. Our global workforce supports over 3 million businesses, more than 1,300 financial institutions, and over 600 million...
-
Customer Payments Specialist
1 week ago
Toronto, Ontario, Canada Equitable Bank Full time{"The Role": "The OpportunityReview and monitor assigned accounts and all applicable collection reports to ensure timely and effective debt recovery.Handle all outbound and inbound collection calls in a professional manner, adhering to debt collection practices and privacy regulations.Respond to all electronic correspondence within set timelines, maintaining...
-
Customer Payments Specialist
1 week ago
Toronto, Ontario, Canada Equitable Bank Full time{"The Role": "The OpportunityReview and monitor assigned accounts and all applicable collection reports to ensure timely and effective debt recovery.Handle all outbound and inbound collection calls in a professional manner, adhering to debt collection practices and privacy regulations.Respond to all electronic correspondence within set timelines, maintaining...
-
Senior Payment Operations Specialist
3 days ago
Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled and experienced Payment Operations Specialist to join our team at Scotiabank. As a key member of our Global Transaction Banking team, you will be responsible for leading and driving a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Key...
-
Senior Payment Operations Specialist
3 days ago
Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled and experienced Payment Operations Specialist to join our team at Scotiabank. As a key member of our Global Transaction Banking team, you will be responsible for leading and driving a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Key...
-
Senior Payment Operations Specialist
2 days ago
Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled and experienced Payment Operations Specialist to join our team at Scotiabank. As a key member of our Global Transaction Banking team, you will be responsible for leading and driving a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.Key...
