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Nurse Case Manager
2 months ago
Cencora is seeking a highly skilled Nurse Case Manager to join our team. As a key member of our organization, you will play a critical role in providing exceptional patient care and support.
Key Responsibilities- Provide medical support to patients and healthcare providers, including education on specific diseases and therapies, and disease management.
- Offer telephone support, including maintenance calls and adherence support as needed.
- Manage databases and conduct ongoing audits of files and information captured.
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
- Participate in extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required.
- Collaborate with the reimbursement specialist and physician to secure funding for patients' therapies, and assist with alternative funding searches when needed.
- Attend pharmaceutical sales meetings as required.
- Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information, and case management services.
- Establish and maintain partnerships with pharmaceutical teams.
- Liaise with healthcare providers, pharmacies, and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery, and resolve issues as they arise.
- Ensure clear communication to the manager, team, and client regarding patient case management.
- Participate in the training process of new nurse case managers, including shadowing and call monitoring.
- Support and collaborate with other program staff in the development and implementation of disease management programs, including clinical requirements, writing texts, manuals, or patient pamphlets, developing compliance program parameters, needs assessments, and protocols.
- Provide feedback regarding current protocols, databases, processes, inter-departmental relationships.
- Report all Adverse Events to the assigned units/departments.
- A Bachelor's degree or registered nurse (RN) diploma, advanced degree, or specific practice management experience preferred, with five (5) years of Nursing experience.
- Requires a minimum of two (2) years in public or private third-party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience.
- The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry.
- Bilingualism (French and English) strongly preferred.
Cencora provides a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
We also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Work EnvironmentCencora is a dynamic and inclusive organization that values diversity and promotes a culture of respect and empathy. As a member of our team, you will have the opportunity to work in a fast-paced and challenging environment that requires strong communication and problem-solving skills.
We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.
