Retail Brand Ambassador
4 weeks ago
Position Overview:
As a part-time Seasonal Retail Associate, you will play a crucial role in enhancing customer experiences and reinforcing Canada Goose as a premier luxury performance lifestyle brand. Your embodiment of Canadian Warmth will shine through your expertise in product recommendations and your ability to create a welcoming atmosphere for every guest.
Key Responsibilities:
- Meet or surpass personal sales and performance metrics that contribute to the overall success of the store.
- Engage in all store meetings, events, and product training sessions.
- Foster a positive and collaborative store environment through effective communication and teamwork.
- Assist in improving our Net Promoter Score (NPS) and other key service metrics, including conversion rates and average transaction values.
- Enhance the store's Units per Transaction (UPT) by introducing customers to new and strategic product categories.
- Support the maintenance of store cleanliness and visual standards.
- Organize the stockroom efficiently and manage inbound and outbound shipments to ensure a smooth customer experience.
- Maintain accurate inventory levels on the sales floor and in the stockroom.
- Provide expert product knowledge to guide customer recommendations.
- Demonstrate a commitment to learning and development by participating in educational opportunities.
- Utilize point of sale (POS) systems and operational tools effectively, adhering to Canada Goose standards.
- Follow all operational procedures with precision.
- Seek constructive feedback to enhance performance and support personal and professional growth.
Qualifications:
- 1-2 years of retail experience, ideally in a customer-centric environment.
- Experience with luxury brands in high-traffic locations is a plus.
- Ability to stand for extended periods and flexibility to work retail hours, including evenings and weekends.
- Strong time management, organizational, and multitasking abilities.
- Understanding of retail operations and sales performance drivers.
- Capacity to thrive in a fast-paced, team-oriented setting.
- Excellent communication and interpersonal skills, with a keen attention to detail.
- Basic proficiency in Microsoft Office, particularly Word and Excel.
- Proficiency in another language, with Mandarin being preferred.
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