Retail Brand Ambassador

4 weeks ago


Canada Canada Goose Holdings Inc. Full time

Position Overview:

As a part-time Seasonal Retail Associate, you will play a crucial role in enhancing customer experiences and reinforcing Canada Goose as a premier luxury performance lifestyle brand. Your embodiment of Canadian Warmth will shine through your expertise in product recommendations and your ability to create a welcoming atmosphere for every guest.

Key Responsibilities:

  • Meet or surpass personal sales and performance metrics that contribute to the overall success of the store.
  • Engage in all store meetings, events, and product training sessions.
  • Foster a positive and collaborative store environment through effective communication and teamwork.
  • Assist in improving our Net Promoter Score (NPS) and other key service metrics, including conversion rates and average transaction values.
  • Enhance the store's Units per Transaction (UPT) by introducing customers to new and strategic product categories.
  • Support the maintenance of store cleanliness and visual standards.
  • Organize the stockroom efficiently and manage inbound and outbound shipments to ensure a smooth customer experience.
  • Maintain accurate inventory levels on the sales floor and in the stockroom.
  • Provide expert product knowledge to guide customer recommendations.
  • Demonstrate a commitment to learning and development by participating in educational opportunities.
  • Utilize point of sale (POS) systems and operational tools effectively, adhering to Canada Goose standards.
  • Follow all operational procedures with precision.
  • Seek constructive feedback to enhance performance and support personal and professional growth.

Qualifications:

  • 1-2 years of retail experience, ideally in a customer-centric environment.
  • Experience with luxury brands in high-traffic locations is a plus.
  • Ability to stand for extended periods and flexibility to work retail hours, including evenings and weekends.
  • Strong time management, organizational, and multitasking abilities.
  • Understanding of retail operations and sales performance drivers.
  • Capacity to thrive in a fast-paced, team-oriented setting.
  • Excellent communication and interpersonal skills, with a keen attention to detail.
  • Basic proficiency in Microsoft Office, particularly Word and Excel.
  • Proficiency in another language, with Mandarin being preferred.

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