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Customer Experience Associate

2 months ago

Revelstoke, Canada TD Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at TD Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.

Key Responsibilities
  • Customer Service: Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
  • Financial Transactions: Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
  • Customer Concerns: Assist with responding and resolving customer concerns, escalating when necessary.
  • Product Solutions: Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
Requirements
  • Education: High School diploma and/or 1+ years of relevant experience.
  • Experience: Post-Secondary or Undergraduate degree (in related field) preferred.
  • Skills: Established customer service skills, broad knowledge regarding basic product suite of business supported, and ability to evaluate and recommend customer solutions from established options.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We are committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.