Operations Manager

1 month ago


Richmond Hill, Ontario, Canada The Brick Full time
Job Title: Operations Manager

Are you a results-driven leader with a passion for customer service and team management? Do you have a proven track record in operations and customer service? We are seeking an experienced Operations Manager to join our team at The Brick.

Responsibilities:
  • Review daily reporting and communicate with stores to drive consistency and performance
  • Support operational improvements in stores through training and leadership
  • Communicate with stores not performing to minimum standards to drive consistency and performance
  • Support stores or bookkeepers with balancing issues, expense statement issues, and procedural questions
  • Support the Franchise Regional managers by providing answers to Operational or Merchandising questions
  • Unlink Franchise IST from incoming POs as required
  • Action Franchise IST report weekly to ensure stock ordered hasn't been unfilled by corporate stores
  • Pull Whirlpool invoices from True Commerce weekly and post to stores in ARUTI
  • Review Franchise zero cost report monthly and post as required in ARUTI
  • Review MKS MCR report for MCR not properly keyed
  • Send King and State monthly sales by location and MKS MCRs to owners and bookkeepers
  • Review TGW events from previous month and reclass to stores or other departments
  • Review and post submitted furniture repairs, commission adjustments, corrections etc. to the folder on the franchise drive
  • Post the Franchise purchases, returns, credits, repairs, and Whirlpool purchases by location to the YTD worksheet and distribute to the regional team for review
  • Responsible for operations roll outs and consistency amongst locations
  • Work with Sales Audit and balancing to investigate discrepancies in stores with refunds or other questionable transactions as required
  • Communicate all DSU nationally
  • Partake and travel to assist in new store openings, store visits etc
  • Attends Corporate Operations Conference calls weekly
  • Complete all return/damage credits for each region
  • Attend Each regional team conference call weekly
  • Assists stores under achieving in Audit scores
Qualifications:
  • Minimum high school diploma
  • 2-3 years leadership experience
  • Proven track record in operations and customer service
Why The Brick?
  • A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
  • A dynamic environment to showcase your leadership talents

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