Credit and Collections Specialist

2 months ago

Dartmouth, Canada Long & McQuade Full time

Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Account Representative at Long & McQuade. As a key member of our Account Services team, you will be responsible for managing customer accounts, processing credit applications, and providing exceptional customer service.

Key Responsibilities

  • Manage customer accounts, including collection of outstanding balances, credit approvals, and account maintenance
  • Process credit applications and approvals for term and balance forward accounts, consumer and commercial account rentals
  • Assist customers with inquiries about their accounts and rents
  • Locate new contact information for credit customers
  • Perform sundry account maintenance, including registration of accounts through Personal Property Registry
  • Work with Equifax reports and their reporting criteria
  • Collaborate with Small Claims Courts system
  • Provide regular status reports to the Store Manager and Account Services Regional Manager

Requirements

  • High school diploma or equivalent required; post-secondary education in a related field an asset
  • Excellent interpersonal, communication, and negotiation skills
  • Ability to provide a high level of customer service, both in-store and over the phone
  • Thorough organizational skills
  • Ability to take initiative and work independently
  • Ability to lift and carry large boxes
  • Ability to take ownership of tasks and follow them through to resolution
  • Basic knowledge of Microsoft Office (Excel, Word, Outlook)
  • Experience with consumer credit and collections an asset

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