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Restaurant Operations Manager

2 months ago

Victoria, British Columbia, Canada Pho Boi Restaurant Mayfair Ltd Full time
About Pho Boi Restaurant Mayfair Ltd

We are a dynamic and fast-paced restaurant company seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Restaurant Operations
    • Develop and implement operational procedures to ensure efficient service delivery and high-quality food products.
    • Manage inventory, supplies, and equipment to maintain optimal levels and minimize waste.
    • Monitor and control labor costs, ensuring optimal staffing levels and schedules.
  • Customer Service
    • Ensure exceptional customer service, responding promptly to customer complaints and concerns.
    • Develop and implement strategies to increase customer satisfaction and loyalty.
  • Team Management
    • Lead and motivate a high-performing team, providing coaching, training, and development opportunities.
    • Conduct performance reviews, providing constructive feedback and setting goals for improvement.
  • Financial Management
    • Prepare and manage budgets, forecasts, and financial reports to ensure accurate financial tracking and decision-making.
    • Monitor and control costs, identifying areas for improvement and implementing cost-saving initiatives.
  • Marketing and Sales
    • Develop and implement marketing strategies to increase brand awareness and drive sales growth.
    • Collaborate with the sales team to identify opportunities and develop sales plans.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a restaurant management role.
  • Skills
    • Excellent leadership and communication skills.
    • Strong analytical and problem-solving skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Proficiency in accounting software and point-of-sale systems.
Work Environment

Our restaurant operates in an urban area, with a fast-paced and dynamic environment. You will be required to work under pressure, meet tight deadlines, and handle heavy loads. You must be physically fit and able to stand for extended periods.

Personal Suitability
  • Accurate
  • Client Focus
  • Dependability
  • Efficient Interpersonal Skills
  • Excellent Oral Communication
  • Excellent Written Communication
  • Flexibility
  • Organized
  • Reliability
  • Team Player
Screening Questions
  • Are you currently legally able to work in Canada?