Systems Administration Specialist 1

3 weeks ago

Vancouver, British Columbia, Canada E-Comm 9-1-1 Full time

Systems Administration Specialist 1

ABOUT US
E-Comm 9-1-1 is a leading organization in emergency communication services, dedicated to providing essential life-safety support to first responders and the public. Our commitment to public safety drives our operations across multiple emergency communication centers. We proudly serve numerous police and fire departments, ensuring effective communication and coordination in critical situations.

OUR CORE VALUES
RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are seeking a Systems Administration Specialist 1 to become a vital member of our expanding Technology Services Team. In this role, you will contribute significantly to our mission, embracing challenges and demonstrating our core values of respect, integrity, collaboration, accountability, and service. Reporting to the Supervisor of Infrastructure Services, the Systems Administration Specialist 1 will provide essential support for various technology systems and critical applications that serve E-Comm and its partners.

The ideal candidate will be responsible for monitoring system performance, addressing performance-related issues, installing system components, executing software and hardware upgrades, responding to service requests, and collaborating with the service desk and other technicians to troubleshoot and resolve service interruptions. Proficiency in SCCM will be particularly beneficial for this role.

Key Responsibilities Include:

  • Installing, maintaining, and supporting server and workstation operations in line with performance and availability standards; assisting in enhancing the service performance of critical applications and ensuring system security.
  • Monitoring alerts from various technology systems; managing network storage capacity and server virtualization while ensuring successful backup processes.
  • Troubleshooting incidents and performance issues; escalating to senior resources as necessary and participating in the resolution of diverse technical challenges.
  • Administering user access and rights in accordance with established protocols.
  • Developing and maintaining scripts to automate routine tasks.
  • Installing and configuring workstations and both physical and virtual server environments.
  • Planning and coordinating small-scale projects, including hardware upgrades and data migrations.
  • Creating and executing checklists and test plans, documenting processes, and providing user training as needed.
  • Recommending new hardware and software solutions, and managing small-scale procurements upon approval.

QUALIFICATIONS:

  • Completion of a degree or diploma in computer science or a related field, along with relevant experience, or an equivalent combination of education and experience.
  • ITIL Foundation v3 or later certification is preferred.
  • Understanding of Windows operating systems within an Active Directory environment.
  • Familiarity with best practices in technology service management, IT security, and data center operations.
  • Knowledge of centralized storage management and protocols.
  • Proficiency in Microsoft PowerShell scripting.
  • Experience with Citrix and virtualization technologies is highly advantageous.

SECURITY REQUIREMENTS:
Candidates must obtain and maintain the required Police Security Clearance for this position, facilitated by our law enforcement partners. A minimum residency in Canada of 3-5 years is necessary to qualify for this process.

BENEFITS:

  • Meaningful work that supports public safety and first responders.
  • Competitive salary with opportunities for increases.
  • Minimum of 3 weeks vacation to start.
  • Participation in our Accumulated Time-Off Program.
  • Comprehensive health and dental benefits fully covered.
  • Employer-matched contributions to a defined benefits pension plan.
  • Support for career development and skill enhancement.

VACCINATION POLICY: E-Comm 9-1-1 has a vaccination policy that is currently suspended. Should it be reinstated, compliance will be required for all employees.

JOB DETAILS:

  • Number of positions: Minimum of One (1)
  • Job status: Regular Full-Time
  • Hours of work: Monday to Friday, 40 hours per week
  • Wage/Salary: PG 25| to hourly; $92,040 to $108,555 annually (2024 rates)
  • Employee Group: CUPE, Local 8911
  • Department: Technology Services
  • Selection Process: Candidates will undergo a phone interview followed by a panel interview with technical and behavioral questions.
  • CLOSING DATE FOR APPLICATIONS: Open until filled

We are committed to providing accommodations for persons with disabilities during the recruitment process and will offer reasonable accommodations as requested.

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