Customer Program Manager
3 weeks ago
We are seeking an exceptional customer service professional to join our team as a Customer Program Manager. As a key member of our organization, you will be responsible for ensuring the strategic objectives of the Program are developed, implemented, and consistently executed to provide error-free, on-time delivery of high-quality products and optimum program profitability.
Key Responsibilities- Customer Relationship Management: Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market, ensuring all opportunities to provide value-added services to customers are actively pursued and negotiated.
- Program Operations: Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s).
- Financial Management: Manage and maintain Program budgetary compliance and recommend annual budget changes, as needed.
- Supply Chain Optimization: Plan, direct, and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements.
- Team Leadership: Manage the department staff to ensure a high-level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives.
- Quality Management: Implement, oversee, and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer-specific requirements.
- Process Improvement: Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies, and opportunities for enhancements.
- Compliance: Ensure document controls, processing, and recordkeeping are in compliance with local, State, and Federal regulations, as well as Wesco recordkeeping policies.
- Performance Management: Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations and identify relevant coaching needs.
- Business Analysis: Create, compile, and analyze workflow, time, and labor reports to recommend organizational changes and effective process improvements, where needed, and to meet current and projected commitments.
- Education: USA – bachelor's degree or 3+ years related experience and training; or equivalent combination of education and experience, which may include sales, distribution, and inventory management.
- Experience: Demonstrated ability to provide excellent customer service/and real-time problem-solving strategies.
- Supervisory Experience: Supervisory experience is required, with proven ability to motivate others to strive to meet or exceed objectives.
- Process Management: Strong process management and process improvement skills and/or experience with JIT Contract programs.
- Aerospace Industry Knowledge: Aerospace industry product knowledge is required.
- Supply Chain Management: Strong understanding of supply chain management/distribution processes and Wesco philosophy.
We offer an exciting package that includes great salary and benefits, a chance to work in a first-class brand-new environment, and the opportunity to become part of our Incora story.
-
Customer Success Manager, Strategic
2 weeks ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager, Strategic to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute strategic plans to drive customer success and growthBuild and maintain strong...
-
Customer Success Manager, Strategic
2 weeks ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager, Strategic to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute strategic plans to drive customer success and growthBuild and maintain strong...
-
Customer Program Manager
7 days ago
Montreal, Quebec, Canada Incora Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Program Manager to join our team at Incora. As a key member of our organization, you will be responsible for ensuring the strategic objectives of our programs are developed, implemented, and consistently executed to provide error-free, on-time delivery of high-quality products and optimum...
-
Customer Program Manager
7 days ago
Montreal, Quebec, Canada Incora Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Program Manager to join our team at Incora. As a key member of our organization, you will be responsible for ensuring the strategic objectives of our programs are developed, implemented, and consistently executed to provide error-free, on-time delivery of high-quality products and optimum...
-
Customer Program Manager
2 weeks ago
Montreal, Quebec, Canada Incora Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Program Manager to join our team at Incora. As a key member of our operations team, you will be responsible for ensuring the strategic objectives of our programs are developed, implemented, and consistently executed to provide error-free, on-time delivery of high-quality products and...
-
Customer Program Manager
2 weeks ago
Montreal, Quebec, Canada Incora Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Program Manager to join our team at Incora. As a key member of our operations team, you will be responsible for ensuring the strategic objectives of our programs are developed, implemented, and consistently executed to provide error-free, on-time delivery of high-quality products and...
-
Strategic Customer Success Manager
2 weeks ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success organization, you will be responsible for driving growth and retention across our customer base.Key ResponsibilitiesCustomer Success Strategy: Develop and...
-
Strategic Customer Success Manager
2 weeks ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success organization, you will be responsible for driving growth and retention across our customer base.Key ResponsibilitiesCustomer Success Strategy: Develop and...
-
Customer Success Manager, Strategic
3 weeks ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success organization, you will be responsible for driving business growth and customer satisfaction through strategic account management and customer engagement.Key...
-
Customer Success Manager, Strategic
3 weeks ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success organization, you will be responsible for driving business growth and customer satisfaction through strategic account management and customer engagement.Key...
-
Strategic Customer Success Manager
3 weeks ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...
-
Strategic Customer Success Manager
3 weeks ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...
-
Customer Success Strategist
3 weeks ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...
-
Customer Success Strategist
3 weeks ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...
-
Lead Program Manager
1 month ago
Montreal, Quebec, Canada CAE Full timeProgram Manager - Product Delivery and Customer ServicesThe Program Manager will report to the Director of Product Delivery and Customer Services for the Civil Aviation sector in the EMEAI region. This role is pivotal in supervising the execution of training products and aftermarket services tailored for clients across Europe, the Middle East, Africa, and...
-
Program Manager
5 days ago
Montreal, Quebec, Canada Octasic Full timeJob DescriptionThis is a remote position with Octasic, a leading provider of systems and complete solutions in advanced communications.We are currently looking to fill the following position:Program ManagerReporting to the VP of Programs, the Program Manager is responsible for the successful cost, schedule, and technical execution management of...
-
Program Manager
5 days ago
Montreal, Quebec, Canada Octasic Full timeJob DescriptionThis is a remote position with Octasic, a leading provider of systems and complete solutions in advanced communications.We are currently looking to fill the following position:Program ManagerReporting to the VP of Programs, the Program Manager is responsible for the successful cost, schedule, and technical execution management of...
-
Program Manager
7 hours ago
Montreal, Quebec, Canada Octasic Full timeJob DescriptionThis is a remote position with Octasic, a leading provider of systems and complete solutions in advanced communications.We are currently looking to fill the following position:Program ManagerReporting to the VP of Programs, the Program Manager is responsible for the successful cost, schedule, and technical execution management of...
-
Program Manager
4 days ago
Montreal, Quebec, Canada Octasic Full timeJob DescriptionThis is a remote position with Octasic, a leading provider of systems and complete solutions in advanced communications.We are seeking a highly skilled Program Manager to join our team.The successful candidate will have a bachelor degree in Science or Engineering, with Communications Specialization desired.Responsibilities include:Analyzing...
-
Program Manager
4 days ago
Montreal, Quebec, Canada Octasic Full timeJob DescriptionThis is a remote position with Octasic, a leading provider of systems and complete solutions in advanced communications.We are seeking a highly skilled Program Manager to join our team.The successful candidate will have a bachelor degree in Science or Engineering, with Communications Specialization desired.Responsibilities include:Analyzing...
