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Resource Desk Coordinator

2 months ago

Edmonton, Alberta, Canada CB Canada Full time
Job Title: Resource Desk Administrator

Are you a detail-oriented and organized individual with excellent communication skills? We are seeking a Resource Desk Administrator to join our team at Homewood Health, a leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders.

Job Summary

The Resource Desk Administrator will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. As a key member of our team, you will be responsible for providing exceptional customer service, managing the switchboard, and performing general office duties.

Key Responsibilities
  • Greet clients, check them in, and ensure beverages are offered; notify clinicians when clients arrive
  • Take incoming calls, manage the switchboard, and ensure daily set up of the office
  • Perform general office duties, including handling the courier, incoming mail, and sorting faxes
  • Arrange meeting rooms, including setting up refreshments and coordinating invites for visiting staff members and clients
  • Send office memos, including property management information when required
  • Order office supplies, testing materials, kitchen supplies, and any special requests
  • Coordinate and delegate office space for clinicians
  • Fix, contact, and follow up with any scheduling errors
  • Ensure security of and effective transfer of client files
  • Revised clinician schedules where needed and rebook all returning clients
  • Liaise with building maintenance and suppliers/vendors
  • Assist with special projects assigned by supervisor
Requirements
  • Minimum 2 years of experience in a professional office and customer service environment
  • Proficiency in English, both written and verbal, is required
  • Experience with Microsoft Office (Word, Excel, PowerPoint) and be comfortable using other technical platforms
  • Strong organizational and time management skills
  • Exhibit positive service behaviors to both internal and external stakeholders
  • Ability to work well with others
  • Take responsibility for actions and decisions
  • Commitment to professionalism and confidentiality
  • Embraces new ideas and ways to do things
  • Detail-oriented individual who works accurately
Why Work with Us

At Homewood Health, we value service excellence, integrity, collaboration, and innovation. Our people make a difference, and we are committed to employment accessibility, diversity, equity, and inclusion. We encourage applications from members of equity-seeking groups, including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive, and fulfilling lives.