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Senior Vice President of Client Relations

3 months ago


Edmonton, Alberta, Canada the Ladders Full time

Company Overview:
As a progressive employer, we are committed to fostering a diverse workforce that mirrors the variety of our clients and the communities we engage with.

Position Title:
Vice President, Client Services & Disability Management

Employment Type:
Permanent / Full-time

Role Summary:
The Vice President of Client Services & Disability Management will oversee the strategic direction and operational management of client services. This position is pivotal in ensuring that our clients receive exceptional service and support.

Key Responsibilities:
1. Develop and implement strategies to enhance client satisfaction and retention.
2. Lead a team of professionals dedicated to delivering high-quality client services.
3. Collaborate with cross-functional teams to ensure alignment with organizational goals.
4. Monitor industry trends and adjust strategies accordingly to maintain a competitive edge.

Qualifications:
Proven experience in a leadership role within client services, with a strong focus on disability management.