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Technical Support Team Leader
3 months ago
Help Desk Supervisor
Employment Type:
Full-Time Permanent Role
Organization:
St. Mildred's-Lightbourn School
St. Mildred's-Lightbourn School is a distinguished independent educational institution dedicated to providing a transformative learning environment for girls from Junior Kindergarten to Grade 12. Our goal is to inspire each student through a tailored, real-world educational journey that fosters personal growth and academic excellence.
Key Responsibilities:
1. Oversee the daily operations of the help desk team, ensuring effective support for all users.
2. Develop and implement strategies to enhance service delivery and customer satisfaction.
3. Train and mentor team members to improve their technical skills and customer service abilities.
4. Collaborate with other departments to address technical issues and improve overall IT services.
5. Monitor help desk performance metrics and prepare reports for management review.
Qualifications:
1. Proven experience in a supervisory role within a technical support environment.
2. Strong problem-solving skills and the ability to manage multiple tasks efficiently.
3. Excellent communication and interpersonal skills.
4. A commitment to fostering a positive and inclusive workplace culture.