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Technical Support Specialist

1 month ago

Oakville, Ontario, Canada VVR Technologies Inc Full time
Job Summary

VVR Technologies Inc is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance to users with computer-related difficulties.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to users, resolving issues related to computer hardware, software, and network systems.
  • Problem-Solving: Research and implement solutions from technical manuals, documentation, and online resources to resolve complex technical issues.
  • Training and Development: Offer training and guidance to users to enhance their technical skills and knowledge.
  • Documentation and Reporting: Maintain accurate records of problems and solutions, and provide regular reports to management on technical support activities.
  • Team Collaboration: Participate in software redesign projects and collaborate with technical support team members to ensure seamless delivery of technical support services.
  • Network and Systems Support: Provide network and systems support, including setup and configuration of equipment, and maintenance of network infrastructure.
  • Customer Service: Deliver exceptional customer service, ensuring that users receive prompt and professional technical support.
Work Environment
  • Work Environment: Fast-paced and challenging environment with tight deadlines to meet.
  • Work Hours: 35-40 hours per week.
  • Language: English.