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Bilingual Customer Experience Representative
2 months ago
About Sleep Country
Sleep Country is a leading provider of sleep solutions, dedicated to helping customers create a restful and rejuvenating sleep environment. Our mission is to deliver exceptional customer experiences through personalized service, innovative products, and a commitment to quality.
Job Summary
We are seeking a highly motivated and customer-focused Bilingual Customer Experience Representative to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities
- Assist customers in multiple languages, providing product information and resolving inquiries in a timely and professional manner.
- Provide exceptional customer service through phone, email, and live chat, ensuring a seamless and personalized experience.
- Respond to post-sale customer inquiries, follow up on customer questions related to orders or deliveries, and resolve issues through proactive follow-up and effective de-escalation strategies.
- Maintain open communication with the customer experience team, ensuring all key issues are addressed in a timely fashion.
- Liaise with courier and warehouse partners to resolve customer concerns and ensure smooth delivery of orders.
- Communicate and manage relationships with various suppliers and vendors.
Requirements
- Minimum 1 year of customer service or retail sales experience or a transferable/related field.
- Skilled at working with diverse customer personalities and understanding customer needs.
- Proficiency in browser-based and mobile-based applications.
- Ability to work independently and within a team.
- Ability to multitask and thrive in a fast-paced environment with a high volume of interactions.
- Detail-oriented, meticulous, and analytical.
- Highly focused on providing exceptional service to customers.
- Positive attitude, enjoy solving problems, and eager to take on new challenges.
- Excellent verbal and written communication abilities (English and French).
What We Offer
- A competitive benefits package, including medical, dental, and vision.
- Paid time off.
- Employee discount on all products.
- Free mattress and bedding set offered upon completion of the probationary period.
- Opportunities for growth and advancement.
- A supportive work environment that fosters a healthy work-life balance.
