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Mobility Solutions Specialist

3 months ago

Timmins, Ontario, Canada Motion Full time

Join Our Team as a Mobility Equipment Technician:

If you possess a knack for diagnosing and resolving mechanical issues, we invite you to consider this role. Your background may include experience as an apprentice, mechanic, or in assembling furniture or equipment. We value curiosity, friendliness, and empathy, as these traits are essential in helping others and solving their challenges. Comfort with both manual and power tools is a must.

About Motion:

As a proud Canadian company, Motion stands as the foremost provider of comprehensive mobility and accessibility solutions across the nation. With over 35 years of service, we have established a strong presence in multiple provinces through our extensive network of locations. Our dedicated team of experts is committed to delivering solutions that enhance accessibility for individuals of all ages, ensuring independence and safety through our diverse range of products.

The Role:

We are looking to expand our compassionate and skilled team with a Mobility Equipment Technician in Ontario. You will receive training on the tools and equipment you will be working with. Your responsibilities will include direct interaction with clients to identify and troubleshoot issues with their equipment. You will travel to various locations, including private residences and community facilities, to meet client needs.

What We Offer:

Opportunities for Growth: This position provides a unique chance to gain in-depth knowledge of our industry, engage in various aspects of our operations, and take charge of your own professional journey. You will become well-versed in the functionality and advantages of our products and services while collaborating with healthcare providers, clients, and colleagues to ensure an outstanding client experience.

Making an Impact: Each day at Motion presents a new opportunity to significantly influence the lives of our clients. You will experience profound professional fulfillment knowing that your contributions matter to individuals in your community.

Professional Development: We foster an environment that encourages continuous learning and skill enhancement. You will have:

  • Access to our extensive Learning Portal, featuring a wide array of training resources on our products, processes, and professional development topics.
  • The opportunity to collaborate with industry leaders who will mentor you and provide the necessary tools for success.
  • Participation in industry events, including our own Rehab Expos, where you can network with vendors, occupational therapists, and peers.

Your Daily Responsibilities:

  • Diagnosing and Repairing: You will quickly learn to repair wheelchairs and custom mobility devices while navigating our software systems. Your role will involve assessing issues with both manual and power devices, troubleshooting batteries and functionality, and executing repairs.
  • Delivering Exceptional Customer Experience: You will prioritize a respectful, empathetic, and friendly customer experience, ensuring that client needs are met and that we fulfill our mission of making life accessible for everyone.
  • Flexibility and Mobility: You will work 8-hour shifts and travel to clients' homes and community facilities, adapting your daily schedule to meet the evolving needs of clients.

What You Bring:

  • Technical Expertise: Previous experience in customer service and equipment assembly or repair is essential. Familiarity with diagnostic tools and power equipment is a plus. A genuine interest in learning new tools and methods for solving practical challenges is highly valued.
  • Empathy: You possess the ability to navigate various situations with professionalism and compassion, prioritizing client comfort and urgency. You can manage conflicts and respond patiently to client demands, understanding the significance of their mobility devices.
  • Additional Requirements: A valid G-class driver's license and a clean driving record are necessary. You will be provided with a company vehicle for regular travel. A clean criminal background check and bondability are required, along with the ability to lift and carry up to 50 lbs.

Our Competitive Benefits:

At Motion, we take pride in offering our employees a comprehensive benefits and rewards package, including:

  • Eligibility for a robust benefits package
  • Generous vacation and personal days
  • RRSP/DPSP matching program
  • Maternity/parental leave top-up
  • Employee Assistance Program
  • Employee Discount Program
  • Recognition through our Motion Milestone Program
  • Employee Referral Bonus Program
  • Professional Development Reimbursement
  • Access to the company's pooled bonus plan
  • Corporate membership discounts
  • Safety Shoe Allowance