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Sephora Stage Experience Lead

2 months ago

Mississauga, Ontario, Canada Sephora Full time

About the Role:

The Stage Experience Lead is a key member of our Sephora team, responsible for overseeing all sales floor departments within a specific location. This includes Beauty, Skincare, Fragrance & Haircare or a combination of these areas.

Key Responsibilities:

  • Client Experience: Ensure all on-stage cast properly execute Sephora's selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback through the client service hotline or direct feedback from clients.
  • Embracing Innovation: Support all World selling cast being properly trained in all Client Interactive Technology.
  • Event Management: Support in-store events as needed, ensuring these events help the store achieve its goals and client needs.
  • Performance Assessment & Development: Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
  • Entrepreneurial Spirit: Demonstrate a strong understanding of the store's sales performance and business opportunities.

Requirements:

  • You have one to three years' experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

About Sephora:

  • The People: You will be surrounded by the best talent in the industry - people you can be proud to work with.
  • The Perks: Enjoy the discounts, gratis & exclusive brand events.
  • The Education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.