User Experience Lead

1 month ago

Mississauga, Ontario, Canada Citibank Full time
Strategic UX Leadership

We are seeking a highly skilled and experienced Senior UX Designer to lead the creation of innovative user experiences and design intuitive user interfaces. As a key member of our team, you will collaborate closely with cross-functional teams to understand user needs and translate them into visually stunning and functional design solutions.

Key Responsibilities:
  • Lead the end-to-end design process, from concept ideation to final implementation, ensuring high-quality user experiences and visually appealing interfaces.
  • Conduct user research, gather insights, and identify user needs to inform design decisions.
  • Create wireframes, prototypes, and visual designs that effectively communicate design concepts and interaction flows, and define functional spec documents.
  • Apply architectural principles to design scalable, modular, and efficient user interfaces that align with business goals and technical constraints.
  • Collaborate with project teams to define project requirements and priorities, and effectively communicate design solutions.
  • Conduct usability testing and gather user feedback to iterate and refine design concepts.
  • Assist in generating prototypes for the purposes of modeling, communicating, and demonstrating key aspects of the user experience.
  • Stay up-to-date with industry trends, best practices, and emerging technologies related to UX/UI design and architecture.
  • Mentor and provide guidance to junior designers, fostering a collaborative and growth-oriented design culture within the team.
  • Contribute to the development and maintenance of design systems, style guides, and design patterns to ensure consistency across products.
  • Participate in design critiques, brainstorming sessions, and other collaborative activities to drive innovation and improve design quality.
  • Work with the analytics discipline to assist in defining marketing success measurements, KPIs and other performance metrics.
Requirements:
  • 5+ years of professional experience in UX/UI design, with a strong portfolio demonstrating expertise in designing user-centered interfaces for complex digital products.
  • UX/UI – Demonstrate an understanding of User Centered Design (UCD) principles, responsive design and performance data-driven design principles; assist in providing rationale and supporting data for UX recommendations; contribute in developing experiences and mapping customer journeys; has passion for representing the user POV and an intense curiosity about why people do what they do.
  • Content Strategy – work with copy and design to develop appropriate content structures that deliver on strategic goals.
  • User Testing and Research – plan for and conduct various user and usability tests working both internally and with external vendors. Create task lists and scripts to engage and extract actionable feedback from test participants.
  • Information Architecture – Has the ability to learn and understand to map out information architectures in the form of site maps, user flows and other organizational diagrams linked to user needs.
  • Research – Synthesizes diverse information; collects and researches data; uses intuition and experience to complement data in creating digital marketing solutions.
  • Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Client – present UI/UX concepts in an understandable, persuasive, and non-technical manner.
  • Must be proficient with Figma for wireframes and prototypes.
Education:
  • Bachelor's/University degree, Master's degree preferred.

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