User Experience Lead

4 weeks ago

Mississauga, Ontario, Canada Citigroup Inc. Full time
Job Summary

Citigroup Inc. is seeking a highly skilled and experienced Senior UX Designer to lead the creation of innovative user experiences and design intuitive user interfaces.

Key Responsibilities
  • Lead the end-to-end design process, from concept ideation to final implementation, ensuring high-quality user experiences and visually appealing interfaces.
  • Conduct user research, gather insights, and identify user needs to inform design decisions.
  • Create wireframes, prototypes, and visual designs that effectively communicate design concepts and interaction flows, and define functional spec documents.
  • Apply architectural principles to design scalable, modular, and efficient user interfaces that align with business goals and technical constraints.
  • Collaborate with project teams to define project requirements and priorities, and effectively communicate design solutions.
  • Conduct usability testing and gather user feedback to iterate and refine design concepts.
  • Assist in generating prototypes for the purposes of modeling, communicating, and demonstrating key aspects of the user experience.
  • Stay up-to-date with industry trends, best practices, and emerging technologies related to UX/UI design and architecture.
  • Mentor and provide guidance to junior designers, fostering a collaborative and growth-oriented design culture within the team.
  • Contribute to the development and maintenance of design systems, style guides, and design patterns to ensure consistency across products.
  • Participate in design critiques, brainstorming sessions, and other collaborative activities to drive innovation and improve design quality.
  • Work with the analytics discipline to assist in defining marketing success measurements, KPIs, and other performance metrics.
  • Demonstrate excellent communication skills, including presentation, facilitation, and client-facing skills.
Requirements
  • 5+ years of professional experience in UX/UI design, with a strong portfolio demonstrating expertise in designing user-centered interfaces for complex digital products.
  • UX/UI – Demonstrate an understanding of User Centered Design (UCD) principles, responsive design, and performance data-driven design principles; assist in providing rationale and supporting data for UX recommendations; contribute in developing experiences and mapping customer journeys; has passion for representing the user POV and an intense curiosity about why people do what they do.
  • Content Strategy – work with copy and design to develop appropriate content structures that deliver on strategic goals.
  • User Testing and Research – plan for and conduct various user and usability tests working both internally and with external vendors. Create task lists and scripts to engage and extract actionable feedback from test participants.
  • Information Architecture – Has the ability to learn and understand to map out information architectures in the form of site maps, user flows, and other organizational diagrams linked to user needs.
  • Research – Synthesizes diverse information; collects and researches data; uses intuition and experience to compliment data in creating digital marketing solutions.
  • Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
  • Client – present UI/UX concepts in an understandable, persuasive, and non-technical manner.
  • Must be proficient with Figma for wireframes and prototypes.
Education
  • Bachelor's/University degree, Master's degree preferred.

Citigroup Inc. is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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