Retail Store Manager

5 days ago

Surrey, British Columbia, Canada Tidewaters Liquor Store Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Tidewaters Liquor Store. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of sales staff, ensuring they are meeting sales targets and providing excellent customer service.
    • Develop and implement strategies to improve sales performance, customer satisfaction, and employee engagement.
  • Customer Service
    • Ensure that customers receive exceptional service, responding promptly to their needs and resolving any issues that may arise.
    • Develop and maintain relationships with customers, understanding their needs and preferences.
  • Inventory Management
    • Oversee the receipt, storage, and distribution of merchandise, ensuring that stock levels are maintained and that products are displayed attractively.
    • Monitor inventory levels, identifying opportunities to reduce waste and improve efficiency.
  • Financial Management
    • Manage the store's budget, ensuring that expenses are controlled and that sales targets are met.
    • Monitor and analyze sales data, identifying trends and opportunities to improve sales performance.
  • Human Resources
    • Recruit, train, and develop sales staff, ensuring that they have the skills and knowledge required to provide excellent customer service.
    • Manage employee performance, providing feedback and coaching to improve performance.
  • Store Maintenance
    • Ensure that the store is maintained in a clean and safe condition, adhering to health and safety regulations.
    • Oversee the maintenance of store fixtures and equipment, ensuring that they are in good working order.
Requirements
  • Minimum 1 year of experience in a retail management role.
  • Proven track record of improving sales performance and customer satisfaction.
  • Excellent leadership and communication skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career advancement.
  • Professional development and training.
  • A dynamic and supportive work environment.

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