IT Business Solutions Specialist

2 months ago

Canada Communitascare Full time

Job Summary

The IT Business Solutions Specialist at Communitascare is responsible for ensuring the seamless integration of various information technology systems within our organization. This role involves collaborating with the IT Manager and different administrative departments to assess and understand the technology needs of the various departments.

Key Responsibilities

  1. Collaborate with various administrative departments and programs to understand and address their technology needs and challenges.
  2. Design integrated solutions that meet Communitascare's technology needs and align with strategic goals, especially as it relates to automating business processes.
  3. Integrate different software, hardware, and networking systems to create seamless workflows.
  4. Configure systems within a pre-existing environment to optimize performance and usability.
  5. Test integrated systems and software updates to ensure functionality and reliability.
  6. Troubleshoot issues as they arise and provide timely support in resolving technical problems.
  7. Document integration processes, configurations, and troubleshooting steps.
  8. Stay updated on industry trends and emerging technologies with a view to exploring and recommending improvements and enhancements for the organization.
  9. Collaborate with vendors and third-party providers to integrate external systems, as needed.
  10. Facilitate training for users on new systems and functionalities, as required.

Requirements

  1. Bachelor's degree in Computer Science, Information Technology, or related field.
  2. Proven experience as an IT Business Solutions Specialist or similar role.
  3. Strong understanding of software, hardware, and networking systems.
  4. Proficiency in Microsoft Windows and Microsoft Windows Suite.
  5. Proficiency with Power Apps & Power Automate is an asset.
  6. Proficiency in associated technologies (e.g. Linux, Microsoft) is a plus.
  7. Proficiency in programming languages (primarily in Python and PowerShell) is an asset.
  8. Familiarity with security best practices and compliance standards.
  9. Excellent problem-solving skills and attention to detail.
  10. Ability to work both independently and as part of a team.
  11. Excellent oral and written communication skills.
  12. Flexibility in working hours, willingness to work outside of regularly scheduled hours, when needed.
  13. A philosophy of service that is in line with Communitascare's Vision, Mission, and Values.
  14. Familiarity with and comfort in relating to people who have a disability.

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