Process Improvement Specialist

4 weeks ago

Kitchener, Ontario, Canada Wawanesa Insurance Full time

Job Overview

Under minimal supervision, the Service Excellence Specialist plays a crucial role in supporting Wawanesa's strategic objectives by developing standardized procedures, enhancing operational processes, ensuring quality documentation, and providing relevant training. This position serves as a process authority, tasked with identifying, recommending, and executing documentation and process enhancements to guarantee a consistent experience for members and brokers, while also improving processing efficiency and documentation quality.

Key Responsibilities

  • Formulates and executes procedure and process documentation and enhancements. Leads the design, development, and execution of processes and procedures to maximize efficiencies, enhance member and broker experiences, and comply with regulatory standards.
  • Collaborates with business and support teams to pinpoint opportunities for process enhancements, including identifying benefits and developing business cases.
  • Recognizes trends and proposes solutions while contributing to the formulation and execution of improved policies, procedures, and best practices aligned with business goals.
  • Maintains precise records of decisions and ensures data completeness. Works alongside operations and other support teams to optimize end-to-end processes.
  • Provides training, guidance, and mentorship to operational teams. Offers subject matter expertise to facilitate the implementation of new or optimized procedures.
  • Champions the development and execution of process changes, addressing employee resistance and fostering understanding and commitment to change.
  • Facilitates knowledge sharing and best practices while nurturing strong relationships with operational teams and stakeholders to achieve operational objectives.
  • Conducts and monitors quality audits to ensure ongoing compliance with standard procedures and processes, providing regular reports on audit outcomes, trends, and recommendations for enhancements.
  • Participates in special projects and assignments aimed at optimizing business activities, maintaining project documentation, and reporting on progress.
  • Engages in ongoing research and analysis of industry and competitive market trends to support process improvements.
  • Performs additional duties as required.

Qualifications

  • Minimum of 5 years of experience in process analysis.
  • Completion of a post-secondary degree/certificate or equivalent experience in Business Analysis or Lean Six Sigma.
  • Experience in individual or group insurance is advantageous.
  • Advanced understanding of business functions, workflows, and processes.
  • Exceptional analytical and critical thinking skills, capable of conducting detailed analyses to recommend and implement effective solutions addressing root causes promptly.
  • Experience in developing business cases and tracking benefits realization.
  • Strong leadership abilities to positively influence, coach, and negotiate with stakeholders.
  • Excellent technical writing capabilities.
  • Outstanding collaboration, communication, negotiation, and presentation skills, with the ability to engage at the appropriate level for the intended audience.
  • Strong planning and organizational skills, with the ability to multitask and prioritize effectively.
  • Proficient in Microsoft Office Suite, SharePoint, and VISIO.
  • Meticulous attention to detail to produce relevant information and high-quality deliverables.
  • Proven ability to work collaboratively within a team environment.

Diversity, Equity, Inclusion & Belonging

Wawanesa is an equal opportunity employer committed to fostering a diverse workforce that is equitable and inclusive for all. We provide equal employment opportunities to all employees and applicants without regard to an individual's protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process.

  • Process Improvement Specialist

    4 weeks ago

    Kitchener, Ontario, Canada Sun Life Full time

    Process Documentation and Control SpecialistWe are seeking a Process Documentation and Control Specialist to refine and enhance the written protocols for Sun Life's Total Benefits initiatives. This role involves collaboration with specialists in benefits, retirement solutions, and mental health services to optimize workflows and elevate financial management...

  • Process Improvement Specialist

    4 weeks ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Overview Term: 1 year The Process Improvement Specialist within the Office of the Vice President Research and International (OVPRI) is responsible for delivering process analysis services and facilitating training while leading initiatives aimed at enhancing operational efficiencies across the Vice President Research and International (VPRI)...

  • Business Process Improvement Specialist

    1 week ago

    Kitchener, Ontario, Canada Ontario Teachers Insurance Plan Full time

    Job SummaryWe are seeking a highly skilled Senior Business Analyst to join our Enterprise Solutions team at the Ontario Teachers Insurance Plan (OTIP). As a key member of our team, you will play a critical role in analyzing business needs and developing solutions to drive process improvements and enhance our services.Key ResponsibilitiesBusiness Analysis:...

  • Business Process Improvement Specialist

    7 days ago

    Kitchener, Ontario, Canada Ontario Teachers Insurance Plan Full time

    Job SummaryWe are seeking a highly skilled Senior Business Analyst to join our Enterprise Solutions team at the Ontario Teachers Insurance Plan (OTIP). As a key member of our team, you will play a critical role in analyzing business needs and developing solutions to drive process improvements and enhance our services.Key ResponsibilitiesBusiness Analysis:...

  • Process Improvement Analyst

    4 weeks ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    The Process Improvement Analyst plays a crucial role within the Office of the Vice President Research and International (OVPRI), reporting directly to the Senior Manager of the Project Management Office. This position is responsible for delivering comprehensive process analysis services and facilitating training initiatives aimed at enhancing the operational...

  • Process Improvement Manager

    1 week ago

    Kitchener, Ontario, Canada CB Canada Full time

    Job DescriptionJob Title: Quality ManagerCompany: CB CanadaJob Summary:We are seeking a highly skilled Quality Manager to join our team at CB Canada. The successful candidate will be responsible for managing the quality department, implementing and maintaining quality and document control systems, and driving continuous improvement activities.Key...

  • Process Documentation Specialist

    6 days ago

    Kitchener, Ontario, Canada Sun Life Full time

    About the RoleSun Life is seeking a skilled Process Documentation Specialist to join our Canadian Total Benefits team. As a key member of our team, you will play a critical role in building and improving the written working procedures owned by our team.Key ResponsibilitiesReview and analyze existing process documentation to identify areas for...

  • Process Documentation Specialist

    1 week ago

    Kitchener, Ontario, Canada Sun Life Full time

    About the RoleSun Life is seeking a skilled Process Documentation Specialist to join our Canadian Total Benefits team. As a key member of our team, you will play a critical role in building and improving the written working procedures owned by our team.Key ResponsibilitiesReview and analyze existing process documentation to identify areas for...

  • Process Excellence Specialist

    8 hours ago

    Kitchener, Ontario, Canada Wawanesa Insurance Full time

    Job OverviewAs a key member of our team, the Service Excellence Specialist plays a vital role in driving business growth and improvement through the development of standard procedures, process optimization, and associated training. This role requires a process expert who can identify, recommend, and implement procedure documentation and process optimization...

  • Process Excellence Specialist

    5 hours ago

    Kitchener, Ontario, Canada Wawanesa Insurance Full time

    Job OverviewAs a key member of our team, the Service Excellence Specialist plays a vital role in driving business growth and improvement through the development of standard procedures, process optimization, and associated training. This role requires a process expert who can identify, recommend, and implement procedure documentation and process optimization...

  • Business Process Optimization Specialist

    1 week ago

    Kitchener, Ontario, Canada OTTO Motors by Rockwell Automation Full time

    Job SummaryWe are seeking a highly skilled Business Systems Specialist to join our team at OTTO Motors by Rockwell Automation. As a key member of our operations team, you will be responsible for managing our Enterprise Resource Planning (ERP) system, EPICOR/Kinetic, and driving process improvements across the organization.Key ResponsibilitiesManage and...

  • Semiconductor Process Integration Specialist

    3 days ago

    Kitchener, Ontario, Canada VueReal Full time

    About the RoleWe are seeking a highly skilled Semiconductor Process Integration Specialist to join our team at VueReal. As a key member of our engineering team, you will play a critical role in ensuring the delivery of high-quality products.Key ResponsibilitiesMonitor and analyze semiconductor wafer process metrics to identify areas for improvement.Implement...

  • Semiconductor Process Integration Specialist

    3 days ago

    Kitchener, Ontario, Canada VueReal Full time

    About the RoleWe are seeking a highly skilled Semiconductor Process Integration Specialist to join our team at VueReal. As a key member of our engineering team, you will play a critical role in ensuring the delivery of high-quality products.Key ResponsibilitiesMonitor and analyze semiconductor wafer process metrics to identify areas for improvement.Implement...

  • Loan Processing Specialist

    2 weeks ago

    Kitchener, Ontario, Canada CB Canada Full time

    Job Summary: We are seeking a skilled Loan Processing Specialist to join our team at CB Canada. As a Loan Processing Specialist, you will be responsible for handling electronic payments and deposits, processing outgoing payments and wires, and completing internal transfers.Key Responsibilities:Process and verify electronic payments and depositsManage...

  • Process Documentation Specialist

    3 weeks ago

    Kitchener, Ontario, Canada Sun Life Full time

    Process Documentation and Control ConsultantSun Life seeks a Process Documentation and Control Consultant to enhance written procedures for our Total Benefits programs. Collaborate with experts in benefits, retirement, and mental health to streamline processes and improve financial management within this dynamic field.Responsibilities:Review and document...

  • Word Processing Specialist

    6 days ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Summary:beBee Professionals is seeking a highly skilled Word Processing & Typing Specialist to join our team. As a key member of our organization, you will be responsible for creating, editing, formatting, and proofreading documents with precision and accuracy.Key Responsibilities:Develop and maintain high-quality documents, including reports, proposals,...

  • Word Processing Specialist

    1 week ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Summary:beBee Professionals is seeking a highly skilled Word Processing & Typing Specialist to join our team. As a key member of our organization, you will be responsible for creating, editing, formatting, and proofreading documents with precision and accuracy.Key Responsibilities:Develop and maintain high-quality documents, including reports, proposals,...

  • Word Processing Specialist

    6 days ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Summary:beBee Professionals is seeking a highly skilled Word Processing Specialist to join our team. As a key member of our organization, you will be responsible for creating, editing, and formatting documents with precision and accuracy.Key Responsibilities:Develop and maintain high-quality documents, including reports, proposals, and...

  • Word Processing Specialist

    1 week ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Summary:beBee Professionals is seeking a highly skilled Word Processing Specialist to join our team. As a key member of our organization, you will be responsible for creating, editing, and formatting documents with precision and accuracy.Key Responsibilities:Develop and maintain high-quality documents, including reports, proposals, and...

  • Word Processing Specialist

    6 days ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Offer:beBee Professionals is seeking a skilled Word Processing & Typing Specialist to support our team in Kitchener.Key Responsibilities: Create, edit, format, and proofread documents with precision and attention to detail. Perform data entry and other related tasks with accuracy and efficiency.Requirements: Proven experience in document creation and...