Process Improvement Analyst

4 weeks ago

Kitchener, Ontario, Canada University of Waterloo Full time

The Process Improvement Analyst plays a crucial role within the Office of the Vice President Research and International (OVPRI), reporting directly to the Senior Manager of the Project Management Office. This position is responsible for delivering comprehensive process analysis services and facilitating training initiatives aimed at enhancing the operational efficiency of the Vice President Research and International (VPRI) portfolio and the wider research community.

This role is pivotal in fostering collaboration among AVPs, directors, managers, staff, and various stakeholders, including decision-makers and process owners. The analyst will define business requirements, scrutinize processes, and pinpoint opportunities for enhancement.

Additionally, the incumbent will provide departmental training in LEAN Six Sigma methodologies.

Business Process Analysis

In partnership with AVPs, directors, managers, and stakeholders, the analyst will lead or assist in developing business cases and relevant project documentation as needed.

The analyst will support AVPs, directors, managers, and end users through detailed analysis and, if necessary, re-creation of issues to identify root causes, whether they stem from system configurations, data integrity, or network challenges. Regular meetings with decision-makers, process owners, and end users will be conducted to establish business and operational requirements, set process improvement objectives, and address process-related challenges.

Working independently and proactively, the analyst will spearhead initiatives across all facets of business analysis pertinent to project execution.

Collaboration with internal working group members and project chairs, as well as external agencies and peer institutions, will be essential.

The analyst will elicit, analyze, validate, specify, verify, and manage project requirements and departmental initiatives.

Utilizing interviews, document analysis, workshops, surveys, site visits, and other business analysis techniques, the analyst will identify and interpret business requirements.

Facilitating communication between business teams will be necessary to resolve conflicts, promote process elicitation, and implement necessary changes.

Support for Business Processes

The analyst will assist in the creation, maintenance, and redesign of business processes, including conducting reviews, audits, and implementing changes.

Leading or contributing to the successful completion of assigned projects throughout the project delivery life cycle (PDLC) will be vital for the continuous improvement of departmental processes.

Documentation and Training

The analyst will author, revise, and maintain process documentation, which includes:

  • Requirements documentation
  • Development specifications
  • Workflow diagrams
  • Screenshots and wireframes
  • Timing and UML diagrams
  • Case studies
  • Test cases
  • End-user stories

Identifying performance metrics and analyzing data will ensure appropriate actions are taken before, during, and after project implementation.

The analyst will inform, guide, and author process practices, providing training and communication to partners within and outside of the VPRI.

Training Delivery

Ensuring that VPRI staff are adequately trained and informed about process changes and implementations is a key responsibility.

The analyst will design and deliver a comprehensive process improvement training program for staff, focusing on LEAN and Six Sigma tools and methodologies.

Qualifications:

A degree from a recognized university or a diploma (minimum 2 years) from a recognized college in fields such as arts, engineering, environment, health, mathematics, sciences, or a related discipline is required.

Business Analyst training is mandatory; Certified Business Analysis Professional (CBAP) or Lean Six Sigma Green Belt Certification is essential.

Project Management Institute (PMI-PBA) certifications are preferred.

Professional development training in change management (e.g., Prosci) is an asset.

5-7 years of progressive business analysis experience is required, with 2-3 years of experience in an academic or research environment preferred.

Experience in business process optimization, including significant exposure to reviewing processes and process mapping to identify inefficiencies, is necessary.

Extensive experience in requirements elicitation, preparation of functional design, configuration documents, and user training guides is essential.

A continuous improvement mindset, including participation in user groups and relevant professional development opportunities, is expected.

Ability to work in Agile, Waterfall, and hybrid delivery methods is required.

Advanced proficiency in various software applications, including Microsoft Word, Excel, PowerPoint, Project, and Visio, is essential.

The University values the diverse and intersectional identities of its students, faculty, and staff, and is committed to equity and accessibility for all employees.

The University of Waterloo actively seeks applicants who align with our values of equity, anti-racism, and inclusion, encouraging applications from historically disadvantaged and marginalized candidates.

  • Process Improvement Specialist

    4 weeks ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Overview Term: 1 year The Process Improvement Specialist within the Office of the Vice President Research and International (OVPRI) is responsible for delivering process analysis services and facilitating training while leading initiatives aimed at enhancing operational efficiencies across the Vice President Research and International (VPRI)...

  • Business Process Improvement Specialist

    1 week ago

    Kitchener, Ontario, Canada Ontario Teachers Insurance Plan Full time

    Job SummaryWe are seeking a highly skilled Senior Business Analyst to join our Enterprise Solutions team at the Ontario Teachers Insurance Plan (OTIP). As a key member of our team, you will play a critical role in analyzing business needs and developing solutions to drive process improvements and enhance our services.Key ResponsibilitiesBusiness Analysis:...

  • Business Process Improvement Specialist

    6 days ago

    Kitchener, Ontario, Canada Ontario Teachers Insurance Plan Full time

    Job SummaryWe are seeking a highly skilled Senior Business Analyst to join our Enterprise Solutions team at the Ontario Teachers Insurance Plan (OTIP). As a key member of our team, you will play a critical role in analyzing business needs and developing solutions to drive process improvements and enhance our services.Key ResponsibilitiesBusiness Analysis:...

  • Process Improvement Specialist

    4 weeks ago

    Kitchener, Ontario, Canada Wawanesa Insurance Full time

    Job Overview Under minimal supervision, the Service Excellence Specialist plays a crucial role in supporting Wawanesa's strategic objectives by developing standardized procedures, enhancing operational processes, ensuring quality documentation, and providing relevant training. This position serves as a process authority, tasked with identifying,...

  • Process Improvement Specialist

    4 weeks ago

    Kitchener, Ontario, Canada Sun Life Full time

    Process Documentation and Control SpecialistWe are seeking a Process Documentation and Control Specialist to refine and enhance the written protocols for Sun Life's Total Benefits initiatives. This role involves collaboration with specialists in benefits, retirement solutions, and mental health services to optimize workflows and elevate financial management...

  • Process Improvement Manager

    1 week ago

    Kitchener, Ontario, Canada CB Canada Full time

    Job DescriptionJob Title: Quality ManagerCompany: CB CanadaJob Summary:We are seeking a highly skilled Quality Manager to join our team at CB Canada. The successful candidate will be responsible for managing the quality department, implementing and maintaining quality and document control systems, and driving continuous improvement activities.Key...

  • Human Resources Project Coordinator and Improvement Analyst

    4 weeks ago

    Kitchener, Ontario, Canada Equitable CA Full time

    At Equitable, we understand that your professional journey is not solely about fulfilling a role; it's about being part of a community that fosters your growth and helps you achieve your full potential. Within our supportive and collaborative environment, we acknowledge that our success is driven by a dedicated, motivated, and client-focused team. Join...

  • Sr. Business Process Analyst

    4 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • HR Initiatives Manager and Process Enhancement Analyst

    4 weeks ago

    Kitchener, Ontario, Canada Equitable CA Full time

    At Equitable, we understand that your professional journey is more than just fulfilling a role; it’s about being part of a supportive environment that fosters your growth and development. Our collaborative workplace values a dedicated, motivated, and client-focused team as the cornerstone of our success. We invite you to explore opportunities with...

  • Business Process Coordinator

    6 days ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Summary:BeBee Professionals is seeking a highly skilled Business Analyst Coordinator to support our business operations team in Waterloo. The successful candidate will be responsible for providing analytical support, developing and maintaining business processes and procedures, and analyzing business data to drive informed decision-making.Key...

  • Business Process Coordinator

    1 week ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Summary:BeBee Professionals is seeking a highly skilled Business Analyst Coordinator to support our business operations team in Waterloo. The successful candidate will be responsible for providing analytical support, developing and maintaining business processes and procedures, and analyzing business data to drive informed decision-making.Key...

  • Business Process Analyst

    4 weeks ago

    Kitchener, Ontario, Canada Wawanesa Insurance Full time

    Job Overview The Service Excellence Specialist plays a crucial role in advancing Wawanesa's strategic objectives by developing standardized procedures, enhancing operational workflows, and ensuring the quality of processes and training initiatives. This position is recognized as a process authority, responsible for identifying, proposing, and executing...

  • Business Analyst Consultant

    4 days ago

    Kitchener, Ontario, Canada Equitable CA Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Equitable CA. As a key member of our Savings and Retirement department, you will play a critical role in driving business growth and improvement through strategic analysis and project management.Key ResponsibilitiesLead and drive requirements analysis and review,...

  • Business Analyst Consultant

    4 days ago

    Kitchener, Ontario, Canada Equitable CA Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Equitable CA. As a key member of our Savings and Retirement department, you will play a critical role in driving business growth and improvement through strategic analysis and project management.Key ResponsibilitiesLead and drive requirements analysis and review,...

  • Business Operations Analyst

    6 days ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Summary:BeBee Professionals is seeking a highly skilled Business Analyst Coordinator to support our business operations team in Waterloo. The successful candidate will be responsible for providing analytical support to the business operations team, as well as developing and maintaining business processes and procedures.Key Responsibilities:Provide...

  • Business Operations Analyst

    1 week ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Summary:BeBee Professionals is seeking a highly skilled Business Analyst Coordinator to support our business operations team in Waterloo. The successful candidate will be responsible for providing analytical support to the business operations team, as well as developing and maintaining business processes and procedures.Key Responsibilities:Provide...

  • Business Systems Analyst

    7 days ago

    Kitchener, Ontario, Canada Equitable CA Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Equitable CA. As a key member of our Savings and Retirement department, you will play a critical role in driving business growth and improvement through strategic planning, process redesign, and technology implementation.Key ResponsibilitiesLead and drive...

  • Business Systems Analyst

    5 days ago

    Kitchener, Ontario, Canada Equitable CA Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Equitable CA. As a key member of our Savings and Retirement department, you will play a critical role in driving business growth and improvement through strategic planning, process redesign, and IT project management.Key ResponsibilitiesLead and drive requirements...

  • Business Systems Analyst

    5 days ago

    Kitchener, Ontario, Canada Equitable CA Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Equitable CA. As a key member of our Savings and Retirement department, you will play a critical role in driving business growth and improvement through strategic planning, process redesign, and IT project management.Key ResponsibilitiesLead and drive requirements...

  • Business Analyst Consultant

    3 days ago

    Kitchener, Ontario, Canada Equitable CA Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Equitable CA. As a key member of our organization, you will play a critical role in driving business growth and improvement through effective analysis and problem-solving.Key ResponsibilitiesLead and drive requirements analysis and review, identifying the most...