Parts Advisor
5 days ago
About the Role:
The Parts Advisor is responsible for delivering exceptional customer service to all Parts clients, as well as efficiently and profitably ordering, stocking, and selling automotive parts.
Key Responsibilities:
- Provide excellent customer service to internal and external clients
- Efficiently assist customers with parts sales and accessories
- Maintain the highest Customer Service Index rating by handling customer discrepancies promptly and according to dealership policy
- Assist in growing sales within the Service department by providing labour estimates
- Interact with Service and Sales departments to ensure smooth delivery of parts
- Stock parts inventory and maintain a well-organized warehouse environment
- Stay up-to-date on manufacturer warranty and policy procedures
- Assist with routine inventory counts and department housekeeping
Requirements:
- Previous dealership experience is a strong asset
- Experience with truck accessories and modifications is an asset
- Ability to effectively respond to and meet the needs of a diverse client base
- Ability to lift and carry up to 50 lbs. on a regular basis
- Ability to be on your feet for long periods of time
- Valid Class 5 driver's license with a clean driver's abstract
- Ability to work efficiently and effectively under pressure with simultaneous deadlines
- Fluent written and verbal communication in English
- Excellent interpersonal and relationship-building skills
About Trotman Auto Group:
Trotman Auto Group is a leading automotive dealership group in Canada, recognized for its commitment to excellence and customer satisfaction.
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