Parts Advisor

2 days ago


Abbotsford, British Columbia, Canada Trotman Auto Group Full time
About the Role

The Parts Advisor is a key member of our team at Trotman Auto Group, responsible for providing exceptional customer service and ensuring the efficient and profitable ordering, stocking, and sale of automotive parts.

Key Responsibilities
  • Provide excellent customer service to all Parts clients, ensuring a high level of satisfaction and loyalty.
  • Efficiently assist customers with parts sales, including articulating parts accessories and specials available.
  • Maintain the highest Customer Service Index rating by handling all Parts customer discrepancies immediately and according to dealership policy.
  • Assist in growing sales within the Service department by providing labour estimates when handling parts sales.
  • Interact with Service and Sales departments to ensure smooth delivery of parts.
  • Receive payment from retail customers when necessary.
  • Stock parts inventory and maintain an organized warehouse environment.
  • Stay up-to-date on manufacturer warranty and policy procedures, serving as a liaison with factory representatives.
  • Assist the Parts department in routine inventory counts.
  • Assist with housekeeping of the Parts department.
  • Remain knowledgeable about product offerings and market trends.
  • Communicate effectively with customers, Parts staff, and management to report any delays regarding parts deliveries.
Requirements
  • Minimum 1 year of recent experience as an Automotive Parts Advisor.
  • Previous dealership experience is a strong asset.
  • Ability to effectively respond to and meet the needs of a diverse client base.
  • Ability to lift and carry up to 50 lbs on a regular basis.
  • Ability to be on your feet for long periods of time.
  • Valid Class 5 driver's license with a clean driver's abstract.
  • Ability to work efficiently and effectively under pressure with simultaneous deadlines.
  • Must be able to communicate (written and verbal) in English fluently.
  • Excellent interpersonal and relationship-building skills.

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