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Food Service Supervisor

2 months ago

Grande Prairie, Canada Ole' Smokes Coffee Roasters Full time
About the Role

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Ole' Smokes Coffee Roasters. As a key member of our coffee shop team, you will be responsible for ensuring the smooth operation of our cafe, providing exceptional customer service, and leading a team of staff to achieve our high standards.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner, ensuring that all issues are resolved promptly and to the customer's satisfaction.
  • Operations and Administration
    • Establish methods to meet work schedules, ensuring that all tasks are completed on time and to a high standard.
    • Requisition food and kitchen supplies, maintaining accurate records of stock, repairs, sales, and wastage.
    • Prepare and submit reports, providing regular updates on cafe performance and staff productivity.
  • Quality Control
    • Ensure that food and service meet quality control standards, maintaining a clean and safe environment for customers and staff.
  • Team Development
    • Maintain a positive and supportive team environment, promoting a culture of collaboration and open communication.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a food service or coffee shop environment.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong attention to detail and ability to maintain accurate records.
Work Environment

Ole' Smokes Coffee Roasters is a dynamic and fast-paced coffee shop environment. As a Food Service Supervisor, you will be working in a team-oriented setting, with a focus on providing exceptional customer service and maintaining high standards of quality and safety.

What We Offer
  • Competitive Salary
  • Opportunities for Professional Development
  • Health Benefits
  • Work-Life Balance