Retail Store Manager

7 days ago

Lake Louise, Canada Shell Gas Station Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Shell Gas Station. As a key member of our retail team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that our customers receive exceptional service and that our store meets the highest standards of quality and efficiency.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of sales floor staff, ensuring that they are working efficiently and effectively to meet sales targets and customer needs.
    • Provide guidance and support to staff members, helping them to develop their skills and knowledge and to achieve their full potential.
  • Customer Service
    • Ensure that all customers receive a high level of service, responding promptly to their needs and resolving any issues that may arise.
    • Monitor customer feedback and use it to make improvements to our store and our services.
  • Store Operations
    • Oversee the ordering and stocking of merchandise, ensuring that our store is always well-stocked and that our customers have access to a wide range of products.
    • Manage the store's inventory, including tracking stock levels and making adjustments as needed.
  • Reporting and Analysis
    • Prepare and submit regular reports on sales, customer service, and other key performance indicators.
    • Analyze data and use it to make informed decisions about store operations and customer service.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 1 year to less than 2 years of experience in a retail management role
  • Skills
    • Excellent leadership and management skills
    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment and to prioritize tasks effectively
    • Knowledge of retail operations and customer service principles
Working Conditions

The successful candidate will be required to work in a fast-paced environment, with a high level of customer contact. They will be required to stand for extended periods and to lift heavy loads.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement. If you are a motivated and experienced retail professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

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