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Customer Experience Representative

2 months ago

Marathon, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Customer Service: Provide proactive and personalized service to customers, understanding their needs and preferences to deliver a seamless experience.
  • Transaction Processing: Process day-to-day transactions efficiently and accurately, ensuring that customers' needs are met in a timely manner.
  • Relationship Building: Nurture long-standing relationships with customers, identifying opportunities to upsell and cross-sell products and services that meet their needs.
  • Sales and Marketing: Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities, promoting digital and self-service banking options to customers.
  • Technology Expertise: Stay up-to-date with the latest technology and banking products, sharing knowledge with customers to help them better manage their banking needs.
Requirements
  • Customer Service Skills: Proven customer service skills through work or community involvement, with a strong focus on delivering exceptional service.
  • Technical Skills: Strong technical skills, including the ability to promote digital and self-service banking options to customers.
  • Availability: Availability to work a flexible schedule, including evenings and weekends.
  • Sales and Marketing: Comfortable in simple sales situations, with a strong focus on building relationships and identifying opportunities to upsell and cross-sell products and services.
What We Offer
  • Competitive Compensation: A competitive compensation and benefits package, including opportunities for professional development and career growth.
  • Internal Training: Internal training to support your career growth and enhance your skills, including opportunities to develop your leadership and management skills.
  • Recognition and Rewards: Recognition and rewards for high-performance, including opportunities to advance and develop your career within the organization.
  • Collaborative Team Environment: A collaborative team environment, with opportunities to work with a diverse group of professionals who share your passion for delivering exceptional customer service.