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EVP Project Delivery Lead

2 months ago

Old Toronto, Ontario, Canada CLevelCrossing Full time
About the Role

We are seeking an experienced EVP Project Delivery Lead to join our team at CLevelCrossing. As a key member of our leadership team, you will be responsible for managing client relationships, ensuring project excellence, and driving account planning and operations.

Key Responsibilities
  • Client Relations
    • Act as primary contact for communicating needs between the client, team, and vendors.
    • Understand client short and long-term goals, as well as their competition.
    • Inform clients on how to drive project success.
    • Be a diplomatic leader who builds relationships and consensus with team members, clients, and executives.
    • Identify additional opportunities within the ask or opportunistically within the account.
    • Improve existing client relationships to increase customer satisfaction.
  • Project Excellence
    • Support developing solutions to drive client business.
    • Ensure the overall business and portfolio runs effectively.
    • Approach problems in a calm and logical manner, finding creative solutions to challenges.
    • Drive negotiation and changes within the portfolio, effectively supporting teams throughout.
    • Communicate and understand large amounts of information in a highly-organized manner.
    • See an account from a big-picture view, understanding what level of detail should be communicated, including priorities, risks, and issues.
    • Handle a wide variety of sensitive issues effectively and confidentially.
    • Understand how company goals and objectives are relevant to teams.
    • Drive ongoing process improvements and best practices at the account and discipline level.
    • Support the planning and management of large complex projects as required.
    • Forecast, track, and manage project budgets, revenue, POs, and invoices.
    • Identify, analyze, prioritize, mitigate, and communicate project risks.
    • Create a positive, team-oriented environment that produces award-winning work.
    • Participate in the hiring process as required.
    • Build and sustain internal Critical Mass executive working relationships.
    • Apply expert knowledge of project delivery best practices, project financials, planning, forecasting, and resourcing in order to manage project teams and business issues.
    • Lead teams in all phases of a project lifecycle with coaching and encouragement.
    • Establish clear expectations on how teams work together to achieve goals and objectives.
    • Effectively communicate stories across a variety of internal and external stakeholders.
    • Understand the risks and impacts of small changes on the overall account.
    • Work together with disciplines to define appropriate resources for client needs and deliverables.
    • Confidently lead change processes at the client, employee, and project level.
  • Account Planning and Operations
    • Create and own the account road map development, including all projects being tied into the overall account picture.
    • Act as a career manager and provide project delivery guidance, mentoring, and training.
    • Drive continuous team development to effectively deliver solutions.
    • Understand an account from different points of view and how team members fit.
    • Contribute to the client pitch process by integrating strategy and business development skills with project delivery capabilities.
    • Foster the skillset of the Project Delivery team through mentoring and training.
    • Recruit best industry talent and provide an environment for the development of key talent.
    • Provide thought leadership in Project Delivery.
    Requirements
    • 9-12 years of experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, and maintenance.
    • Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
    • Mastery of collaboration and issue tracking tools such as Box, Jira, and Confluence.
    • Experience leading teams.
    • Mastery of managing, controlling, and speaking to project scope, schedule, budget, and resource management / reporting and change management, project roadmap development, and revenue forecasting.