Systems Reliability Engineer

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Title: Systems Reliability Analyst

Are you a detail-oriented professional with a passion for ensuring the stability and efficiency of complex systems? Do you have a knack for analyzing data and identifying trends to drive improvements? We're seeking a skilled Systems Reliability Analyst to join our team at Scotiabank.

Key Responsibilities:
  • Contribute to in-depth data analysis to gauge service trends and drive improvements to production systems
  • Collaborate with SREs, Development, and Operations teams to troubleshoot severe incidents, communicate effectively, and drive problem-solving
  • Support Sr. Manager and Director in proactive communication of reliability, stability, and efficiency results, service health, and key reliability risks to senior business and technology stakeholders
  • Support and handle production incident escalations during business and off-hours
  • Participate in Root Cause Analysis for systems in scope to identify gaps and drive implementation of improvements
  • Lead investigations for production issues and assist in developing solutions that adhere to sound software engineering and security principles
  • Interface with Scotiabank infrastructure and engineering teams to address improvement of stability and resiliency for production applications
  • Analyze metrics, identify trends, and execute processes and strategies to address any risks to reliability
Requirements:
  • Minimum 5 years of experience supporting technology in an operational role
  • Minimum 5 years of experience working with enterprise delivery methodologies such as ITIL, Agile, and Waterfall
  • Expert knowledge of incident and problem management methods and methodologies in a production environment and using platforms such as ServiceNow
  • Ability to analyze and present data using various tools and techniques in business analysis and business intelligence principles
  • Experience with operational monitoring and performance management tools such as Dynatrace, Aternity, ARMS, Tivoli, and other similar technologies
  • Experience with Splunk, eVIEW, or other software for searching, monitoring, and examining machine-generated Big Data
  • Knowledge and understanding of SRE Service Level Objectives Google best practices
What We Offer:
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits
  • Community Engagement - Opportunities for community engagement and belonging with various programs

Work arrangements: Hybrid

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